Compare ProBusinessTools and Oracle Service Cloud - Mar 2022

Shlomi LaviShlomi Lavi / Mar 28, 2022

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Bottom Line: Which is Better - ProBusinessTools or Oracle Service Cloud?

Oracle Service Cloud is more expensive to implement (TCO) than ProBusinessTools, and Oracle Service Cloud is rated higher (77/100) than ProBusinessTools (75/100). Both tools offer the same amount of features.

Looking for the right Field Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Prosite Business Solutions Vs. Oracle

Prosite Business Solutions: We offer specialized services to help make your business run as smoothly and professionally as possible. Our experts will help your business grow to its fullest potential by providing you quality hosting, IT support, call center solutions and custom development. Give us a call today to find out how Prosite Business Solutions can put professional ba...

Oracle: With more than 380,000 customers—including 100 of the Fortune 100—and with deployments across a wide variety of industries in more than 145 countries around the globe, Oracle offers an optimized and fully integrated stack of business hardware and software systems. Oracle engineers hardware and software to work together in the cloud and in your data...

Who is more expensive? ProBusinessTools or Oracle Service Cloud?

The real total cost of ownership (TCO) of Field Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ProBusinessTools and Oracle Service Cloud.

ProBusinessTools price starts at $45 per user/month , On a scale between 1 to 10 ProBusinessTools is rated 6, which is similar to the average cost of Field Service software. Oracle Service Cloud price starts at $90 per license , When comparing Oracle Service Cloud to its competitors, the software is rated 8 - higher than the average Field Service software cost.

Bottom line: Oracle Service Cloud is more expensive than ProBusinessTools.

Which software includes more/better features?

We've compared ProBusinessTools Vs. Oracle Service Cloud based on some of the most important and required Field Service features.

ProBusinessTools: Call Center Management, Contact Management, Customer Service, Maintenance Scheduling.

Oracle Service Cloud: Email Integration, Self Service Portal, Help Desk, Network Management.

Target customer size

ProBusinessTools is great for companies of all sizes starting from Fortune 500 companies to national brand retailers. Customers of the software include small and medium businesses as well as large enterprises.

ProBusinessTools

ITQlick rating
(4.6/5)

starts at $45 per user/month

ProBusinessTools is a cloud-based service management software designed to streamline business processes and to help companies perform excellent customer service. The software can help companies to secure a comp...

Categories: Billing & Invoicing, Digital Signature, Mobile, Call Center.

Oracle Service Cloud

ITQlick rating
(4.5/5)

starts at $90 per license

Oracle Service Cloud is a web based customer relationship management solution for businesses of all sizes. It offers such services as knowledge management, policy administration, field service management, and o...

Categories: CRM, Complaint Management, Customer Loyalty, Customer Service, Help Desk.

Compare specifications

Compare features

ProBusinessTools: 4 Features

Call Center Management
Contact Management
Customer Service
Maintenance Scheduling

Oracle Service Cloud: 4 Features

Email Integration
Self Service Portal
Help Desk
Network Management
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
ProBusinessTools
ITQlick rating
4.6/5
Score
75/100
Pricing
6/10
License pricing
$45 per user/month
Functionality
29
Compare
Oracle S...
ITQlick rating
4.5/5
Score
77/100
Pricing
8/10
License pricing
$90 per license
Functionality
14
Jobber
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$39 per user/month
Functionality
23
Review
HouseCal...
ITQlick rating
4.7/5
Score
98/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
31
ServiceT...
ITQlick rating
4.6/5
Score
97/100
Pricing
4/10
License pricing
$398 per technician/month + $800 one-time setup cost
Functionality
22

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.