Compare Productive Workforce and Five9 - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - Productive Workforce or Five9?

Productive Workforce is more expensive to implement (TCO) than Five9, and Five9 is rated higher (88/100) than Productive Workforce (50/100). Five9 offers users more features (15) than Productive Workforce (3). There is a clear winner in this case and it is Five9!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Aspect Software, Inc Vs. Five9

Aspect Software, Inc: Aspect builds customer relationships through a combination of contact management, workforce optimization and Microsoft unified communications and collaboration platform solutions, enabling organizations to meet the expectations of today’s technology-savvy, socially connected consumer by bringing customer contact to every key functional area of the ...

Five9: Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution.

Who is more expensive? Productive Workforce or Five9 Virtual Call Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Productive Workforce and Five9 Virtual Call Center.

Productive Workforce accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Productive Workforce is rated 6, which is similar to the average cost of Call Center software. Five9 Virtual Call Center price starts at $149 per month , When comparing Five9 Virtual Call Center to its competitors, the software is rated 6 - similar to the average Call Center software cost.

Bottom line: Productive Workforce cost is around the same cost of Five9 Virtual Call Center.

Which software includes more/better features?

We've compared Productive Workforce Vs. Five9 based on some of the most important and required Call Center features.

Productive Workforce: Data Import/Export, Basic Reports, Online Customer Support.

Five9 Virtual Call Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Auto Dialer, Blended Call Center, Call Conferencing.

Target customer size

Productive Workforce's typical customers include: Small, medium and large size businesses, Five9 is ideal for small to large businesses that handle customer service (particularly outsourcers or BPOs), sales and marketing, finance and collections.