Compare Real User Monitor and Oracle Service Cloud - Feb 2022

Shlomi Lavi

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Bottom Line: Which is Better - Real User Monitor or Oracle Service Cloud?

Oracle Service Cloud is more expensive to implement (TCO) than Real User Monitor, and Oracle Service Cloud is rated higher (77/100) than Real User Monitor (55/100). Oracle Service Cloud offers users more features (4) than Real User Monitor (3).

Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

HP Vs. Oracle

HP: At HP we don’t just believe in the power of technology. We believe in the power of people when technology works for them. To help you create. To make the digital tangible. To harness the power of human information. At HP we work to make what you do matter even more

Oracle: With more than 380,000 customers—including 100 of the Fortune 100—and with deployments across a wide variety of industries in more than 145 countries around the globe, Oracle offers an optimized and fully integrated stack of business hardware and software systems. Oracle engineers hardware and software to work together in the cloud and in your data...

Who is more expensive? Real User Monitor or Oracle Service Cloud?

The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Real User Monitor and Oracle Service Cloud.

Real User Monitor accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Real User Monitor is rated 2, which is much lower than the average cost of Customer Service software. Oracle Service Cloud price starts at $90 per license , When comparing Oracle Service Cloud to its competitors, the software is rated 8 - higher than the average Customer Service software cost.

Bottom line: Oracle Service Cloud is more expensive than Real User Monitor.

Which software includes more/better features?

We've compared Real User Monitor Vs. Oracle Service Cloud based on some of the most important and required Customer Service features.

Real User Monitor: Data Import/Export, Basic Reports, Online Customer Support.

Oracle Service Cloud: Email Integration, Self Service Portal, Help Desk, Network Management.

Target customer size

Real User Monitor's typical customers include: Medium and large size businesses, Customers of the software include small and medium businesses as well as large enterprises.