Compare Samanage Help Desk Vs. Zendesk

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Samanage Help Desk Vs. Zendesk - Oct 10, 2018

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Samanage Help Desk Specifications

Name: Samanage Help Desk
Company: Samanage
Address Cary, NC
Software Type: Standalone, Cloud, SaaS
Typical Customers: Start up, Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop, Mobile, Cloud

Zendesk Specifications

Name: Zendesk
Company: Zendesk
Address Zendesk Inc, 989 Market St, San Francisco, CA
Software Type: Standalone, Cloud, SaaS
Typical Customers: Start up, Small business, Medium business, Large business
Business Area: Cross Business Areas, Customer service
Platforms: Desktop, Mobile, Cloud

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Samanage Help Desk Review
Updated: Oct 10, 2018

Samanage is an IT service desk and asset management application that aids businesses and entrepreneurs to monitor their enterprise and provide faster response to requests and queries from their clients. A knowledge base from resolved incidents helps resolve issues and prevent them from recurring. Priorities can also be set and tasks can be assigned to specific users. Samanage also provides administrators with a real time view of the devices used in the company.

Samanage was developed by the company of the same name, which was founded by Doron Gordon. It aims to help enterprises to better manage their IT operations and other aspects of business operations.

Samanage Help Desk Average Rating -

The average rating of Samanage Help Desk is 5 stars. The rating is based on 3 aggregated online reviews.

Samanage Help Desk Typical Customers

Samanage is ideal for all sizes of businesses that need to organize their IT assets and operations. This software is most helpful in small businesses because it cuts the costs that will be incurred along the way, thus adding to their revenues. It can be used on various industries, though it would be most helpful for those in the field of technology, retail and software. Some of its clients are IDC, Groupon, Ricoh, Tenaska and Everton.

Read more - Samanage Help Desk

Zendesk Review
Updated: Oct 10, 2018

Zendesk is an SaaS Suite developed to be a platform for customer service support, help desk ticketing and issue tracking. It is the creation of a company of the same name founded in 2007.

The company Zendesk inc. was founded by Morten Primdahl, Alexander Aghassipour and Mikkel Svane. By 2008 it had received $500,000 in funding. In 2009 a second series of funding came in the amount of $6 million allowing the company to move to San Francisco and establishing its headquarters.

Today Zendesk has over 30,000 companies relying on its service to interact with customers

Zendesk Average Rating -

The average rating of Zendesk is 5 stars. The rating is based on 145 aggregated online reviews.

Zendesk Typical Customers

Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process. The software can be used in retail services, media services, government agencies, software companies, finance and even education.

Non-profit organizations and public administration offices should also find the tool to be very useful. Among popular users of Zendesk you will find companies like Sony Music, Disney, Vodafone, Groupon, Rovio and Xerox.

Read more - Zendesk

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    Samanage Help Desk Alternatives

    Samange has two main competitors and these are Axios Assyst and BMC Remedy.

    Axios Assyst is a complete IT Service Management (ITSM) solution that combines services, support and asset management. It supports the ITIL framework and is available as an on premise, cloud based or hybrid model. Its supports a service catalog & self service portals to handle support requests, and allow management of hardware, software assets & network services using automated discovery tools. The product also supports IT Governance standards to improve performance & compliance with business strategy.

    Samange also supports a similar ITIL compliant cloud based solution, and includes support service level agreements to monitor performance. It also has an auditing f
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    Zendesk Alternatives

    The two main competitors for Zendesk are Freshdesk and Zoho Support.

    ZohoSupport provides a cloud based customer support solution that can handle multiple channels that include email, phone, chat and even social media. The product is workflow based and manages tickets as well as service escalations with dashboards to monitor support metrics against KPIs. Additionally the product is easily customizable and offers integration to Zoho CRM for customer management. ZohoSupport also provides a free trial and includes a limited features free edition for customers as well.

    In comparison the Zendesk customer support solution also includes a knowledge base for agents to refer to for common problems, as well as community forums for customers and agents to
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Samanage Help Desk Pricing

Samanage Help Desk price Starting from $800 Per year/user , on a scale between 1 to 10 Samanage Help Desk is rated 4, which is lower than the average cost of Help Desk software.

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Zendesk Pricing

Zendesk price Starting from $29 Per month/user , when comparing Zendesk to their competitors, the software is rated 2 - much lower than the average Help Desk software cost.

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