Compare ServiceNow Vs. Zendesk

Find The right Help Desk Software for your Business - Get FREE Price Quotes!

ServiceNow Vs. Zendesk - Oct 17, 2018

Compare screenshots

Compare specifications

ServiceNow Specifications

Name: ServiceNow
Company: Servicenow
Address Americas Parkway Northeast, Albuquerque, NM
Website:ServiceNow
Software Type: Standalone, Cloud, SaaS
Typical Customers: Medium business, Large business
Business Area: Customer service, Information technology, Service management
Platforms: Cloud

Zendesk Specifications

Name: Zendesk
Company: Zendesk
Address Zendesk Inc, 989 Market St, San Francisco, CA
Website:Zendesk
Software Type: Standalone, Cloud, SaaS
Typical Customers: Start up, Small business, Medium business, Large business
Business Area: Cross Business Areas, Customer service
Platforms: Desktop, Mobile, Cloud

Compare features

ServiceNow: 8 Features

Asset Management
Billing and Invoicing
Change Management
Contract Management
Customer Survey
Email Integration
Incident / Request Management
ITIL Compliant

Zendesk: 8 Features

Change Management
Customer Survey
Email Integration
Knowledge Base/FAQ
Multi-Site Support
Rules/Workflows
Scheduling
Self Service Portal

Compare reviews

ServiceNow Review
Updated: Oct 17, 2018

ServiceNow is an IT asset management solution for businesses of all sizes. It offers such services as asset management, compliance management, real-time prioritization, and others. The software was developed and launched by ServiceNow Inc headquartered in California, United States.

ServiceNow Average Rating -

The average rating of ServiceNow is 3.4 stars. The rating is based on 6 aggregated online reviews.

ServiceNow Typical Customers

Customers of the software include businesses of all sizes and a variety of types. Most commonly, it can be deployed in such industries and sectors as technology and software development, IT infrastructure and networking, financial services, education, automation and manufacturing, and others. Some notable clients of the software include Carlson Wagonlit Travel, and C.H. Robinson etc.

Read more - ServiceNow

Zendesk Review
Updated: Oct 10, 2018

Zendesk is an SaaS Suite developed to be a platform for customer service support, help desk ticketing and issue tracking. It is the creation of a company of the same name founded in 2007.

The company Zendesk inc. was founded by Morten Primdahl, Alexander Aghassipour and Mikkel Svane. By 2008 it had received $500,000 in funding. In 2009 a second series of funding came in the amount of $6 million allowing the company to move to San Francisco and establishing its headquarters.

Today Zendesk has over 30,000 companies relying on its service to interact with customers

Zendesk Average Rating -

The average rating of Zendesk is 5 stars. The rating is based on 145 aggregated online reviews.

Zendesk Typical Customers

Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process. The software can be used in retail services, media services, government agencies, software companies, finance and even education.

Non-profit organizations and public administration offices should also find the tool to be very useful. Among popular users of Zendesk you will find companies like Sony Music, Disney, Vodafone, Groupon, Rovio and Xerox.

Read more - Zendesk

Compare alternatives

    ServiceNow Alternatives

    Some of the main competitors for ServiceNow are Remedy IT Service Management Suite and Cherwell Service Management.

    Remedy IT Service Management is available as both an on premise as well as cloud based service delivery solution. It includes an intelligent help desk to streamline support issues, a collaboration platform for knowledge sharing & issue discussion, and self service applications to track and manage all types of IT related assets in the organization. Additional features include asset & change management, support for service level agreements, as well as a workflow designer to implement internal service processes.

    While ServiceNow also supports most ITSM features, it is delivered as a cloud based solution. The product offers a
  • Zendesk Vs. ServiceNow
  • Samanage Help Desk Vs. ServiceNow
  • Freshdesk Vs. ServiceNow
  • TeamSupport Vs. ServiceNow
  • SuiteCRM Vs. ServiceNow

  • ServiceNow Top 10 Alternatives

    Zendesk Alternatives

    The two main competitors for Zendesk are Freshdesk and Zoho Support.

    ZohoSupport provides a cloud based customer support solution that can handle multiple channels that include email, phone, chat and even social media. The product is workflow based and manages tickets as well as service escalations with dashboards to monitor support metrics against KPIs. Additionally the product is easily customizable and offers integration to Zoho CRM for customer management. ZohoSupport also provides a free trial and includes a limited features free edition for customers as well.

    In comparison the Zendesk customer support solution also includes a knowledge base for agents to refer to for common problems, as well as community forums for customers and agents to
  • Samanage Help Desk Vs. Zendesk
  • Freshdesk Vs. Zendesk
  • TeamSupport Vs. Zendesk
  • SuiteCRM Vs. Zendesk
  • FuseDesk Vs. Zendesk

  • Zendesk Top 10 Alternatives

Compare pricing

ServiceNow pricing

ServiceNow price Starting from $100 Per month , on a scale between 1 to 10 ServiceNow is rated 6, which is similar to the average cost of Help Desk software.

PriceDemo

Zendesk pricing

Zendesk price Starting from $29 Per month/user , when comparing Zendesk to their competitors, the software is rated 2 - much lower than the average Help Desk software cost.

PriceDemo

Recent Help Desk Articles From ITQlick Blog

15 Jan

Top 5 Help Desk Software

Your company’s customer service is a crucial part of the business strategy. It can be the key to writing a success story of your business. It is here that you can depend on help desk software solutions to quickly address crises and issues at the cust... read more


07 Mar

Issue Tracking Software – 2018 Comparison

Bugs can compromise with the functioning of software solutions. A bug tracking system can come in handy, since it is designed as a defect tracking system for software applications, keeping track of bugs. The computer program keeps track of various i... read more


22 Mar

Top 5 Help Desk for Your IT Needs

Keeping customers happy is the need for any business – small, medium, or large. Your business needs a solution that can address crises and issues arising at the customer’s end. It is here that you can depend on a helpdesk software solution.... read more


18 Dec

10 Most Affordable CRM Solutions for 2018

Customer relationship management (CRM) is the process and tool to manage customer interactions throughout the organization, with a bigger aim to improve customer relationship. Also known as contact management software, CRM consolidates all customer d... read more


22 Jul

How to Choose Help Desk Software: 5 Mistakes To Avoid

Customer service is the key to a successful business. So you cannot compromise with your help desk. Choosing the best help desk software can be tricky. Nevertheless here are a few common help desk software selection mistakes that some enterprises mak... read more