Mitel Sky - Top Competitors (Jul 2022)

ShoreTel Sky Review
ITQlick Score: 87/100
ITQlick Rating:
Pricing: 7.6/10 - high cost
Category: VoIP -> Mitel Sky review -> Mitel Sky competitors
Ranking:Ranked 10 out of 164 VoIP systems
Company: ShoreTel, Inc.
Pricing: starts at $40 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Cloud
Links: Mitel Sky review, Mitel Sky pricing guide
Shlomi LaviShlomi Lavi / updated: Jul 06, 2022

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Mitel Sky vs. Alternatives in 2023

ShoreTel Sky is now Mitel Sky, and the Mitel MiCloud Flex is a Voice Over IP(VoIP) and business phone system for businesses. The top alternatives of MiCloud Flex include Aircall, CloudTalk, 3CX, and Acefone. Mitel MiCloud Flex is compared to its top alternatives based on the key aspects listed below:
  • Cloud/On-premise: MiCloud Flex is a cloud-based Voice Over IP and business phone solution. In comparison, Aircall, CloudTalk, and Acefone are fully cloud-based business phone solutions, while 3CX offers cloud and on-premise deployment options.
  • Cost: Mitel MiCloud Flex pricing is undisclosed by its vendor, and no free trials or versions are available. In comparison, 3CX pricing starts at $150 per year, CloudTalk pricing starts at $25 per user per month billed annually, and Acefone pricing starts at $13.99 per user per month billed annually. Aircall pricing starts at $30 per user per month with a minimum of three users. They offer a free trial, and 3CX has a free forever plan.
  • Customers/Industries: MiCloud Flex serves customers in different industries, such as hospitality & cruise, healthcare, manufacturing, retail, sports & entertainment, financial services, education, etc. In comparison, MiCloud Flex and its top alternatives target similar customers and industries, like retail, education, healthcare, etc. Also, CloudTalk and Aircall serve companies in software & technology and HR/recruitment.
  • Functionality: MiCloud Flex has the basic features of VoIP and business telephony software, such as personal call management, time-specific call routing, advanced voicemail, etc. Compared to its top alternatives, MiCloud Flex has geo-redundancy features for core telephony and consolidated ring groups, which none of its top alternatives offer. Also, 3CX has additional video conferencing features that MiCloud Flex does not offer.
  • Popularity: Mitel Sky is a leading provider of unified communications as a service and VoIP phone systems with over 50 years of experience in the industry, two million new customers per year, and over 100 countries covered. In comparison, 3CX has over 600,000 customers and records 12 million users daily, Acefone serves over 5,000 clients, CloudTalk, founded in 2018, has over 2,500 customers globally, and Aircall is trusted by over 13,000 customers worldwide.
  • Scalability: Mitel MiCloud Flex is a scalable Voice Over IP solution for small, midsize, and large-scale businesses. In comparison, all the top alternatives of MiCloud Flex are highly scalable business phone solutions.
  • Support: Customers that use Mitel MiCloud Flex can access support through the following channels: a knowledge base, live chat, phone calls, a community forum, and a FAQ section. Compared to its top alternatives, Mitel MiCloud Flex has a community forum support channel which none of its top alternatives offer, except 3CX. Also, Acefone has an email support channel, unlike Mitel MiCloud Flex.

Mitel Sky alternatives - for small & large Business

Here are the top 4 alternatives to Mitel Sky that are worth checking out: jive communications for SMBs, Nextiva Business VoIP for large size business, Business Voice for growing companies, and 3CX Phone System for low budget organizations.

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
Mitel Sk...
ITQlick rating
4.3/5
Score
87/100
Pricing
7.6/10
License pricing
$40 per user/month
Functionality
24
Best for SMBs
jive com...
ITQlick rating
4.6/5
Score
93/100
Pricing
2.8/10
License pricing
$18.95 per user/month
Functionality
7
Best for Enterprise
Nextiva ...
ITQlick rating
4.2/5
Score
93/100
Pricing
3.2/10
License pricing
$11.95 per user/month
Functionality
27
Growing
Business...
ITQlick rating
4.5/5
Score
90/100
Pricing
2.6/10
License pricing
$24.95 per month
Functionality
5
Free version
3CX
ITQlick rating
4.5/5
Score
90/100
Pricing
5.6/10
License pricing
$135 per year
Functionality
13
Review
Compare


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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.