Compare Mitel Sky and Talkdesk - Jul 2022
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Bottom Line: Which is Better - Mitel Sky or Talkdesk?
Mitel Sky is more expensive to implement (TCO) than Talkdesk, and Talkdesk is rated higher (88/100) than Mitel Sky (87/100). Mitel Sky offers users more features (8) than Talkdesk (0).
Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
ShoreTel, Inc. Vs. Talkdesk
ShoreTel, Inc.: ShoreTel Sky is a service of ShoreTel, Inc. (NASDAQ: SHOR), a leading provider of IP PBX, unified communications and business phone system solutions. Founded in 1996, ShoreTel believes that technology should enhance communications, making them transparent and natural. ShoreTel’s innovative approach to UC system delivery platforms includes both o...
Talkdesk: Talkdesk is the world's leading browser-based call center software. Our easy-to-use out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs. Using Talkdesk, businesses can create an entire call center in the browser in 5 minutes. Unlike other outd...
Who is more expensive? Mitel Sky or Talkdesk?
The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Mitel Sky and Talkdesk.
Mitel Sky price starts at $40 per user/month , On a scale between 1 to 10 ShoreTel Sky is rated 6, which is similar to the average cost of VoIP software. Talkdesk price starts at $75 per user/month , When comparing Talkdesk to its competitors, the software is rated 4 - lower than the average VoIP software cost.
Bottom line: Mitel Sky is more expensive than Talkdesk.
Which software includes more/better features?
We've compared Mitel Sky Vs. Talkdesk based on some of the most important and required VoIP features.
Mitel Sky: 3-Way Calling, Call Blocking, Call Forwarding, Call Transfer, Call Waiting, Caller ID, Caller ID with Name, Repeat Dialing.
Talkdesk: We are still working to collect the list of features for Talkdesk.
Target customer size
The software can be deployed for small call centers as well as medium and large enterprises. and Talkdesk's target customer size include: SMBs.
Talkdesk
starts at $75 per user/month
Talkdesk software is a cloud-hosted enterprise call center solution modeled to help businesses enhance customer satisfaction while still reducing the cost of customer support. The platform uses interactive voic...
Compare PricingCompare specifications
Mitel Sky Specifications
ITQlick Score: | 87/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | VoIP -> Mitel Sky review |
Company: | ShoreTel, Inc. |
Pricing: | starts at $40 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Cloud |
Links: | Mitel Sky review, Mitel Sky pricing, Mitel Sky alternatives |
Talkdesk Specifications
ITQlick Score: | 88/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Call Center -> Talkdesk review |
Company: | Talkdesk |
Pricing: | starts at $75 per user/month |
Typical customers: | SMBs |
Platforms: | Desktop, Cloud |
Links: | Talkdesk review, Talkdesk pricing, Talkdesk alternatives |
Compare features
Mitel Sky: 8 Features
Talkdesk: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.