Compare Sprinklr and Conversocial - Aug 2022

Shlomi LaviShlomi Lavi / Aug 02, 2022

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Bottom Line: Which is Better - Sprinklr or Conversocial?

Sprinklr is more expensive to implement (TCO) than Conversocial, and Conversocial is rated higher (81/100) than Sprinklr (78/100). Sprinklr offers users more features (8) than Conversocial (4).

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Sprinklr Vs. Conversocial

Sprinklr: Around the world people are changing the basic ways they communicate with each other. Instead of emails, they write Facebook and blog posts. Forget phone calls, they send texts and tweets. In place of photo albums and scrapbooks, they store their memories on Instagram, Flickr and Pinterest. Today, relationships are built in a different way and it’s...

Conversocial: Headquartered in New York and London, Conversocial is a cloud solution that enables businesses to manage social media as a large-scale customer service channel. Conversocial’s software and expertise has helped more than 150 of the biggest global companies implement their social customer service operations, including American Greetings, Barclaycard,...

Who is more expensive? Sprinklr or Conversocial?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Sprinklr and Conversocial.

Sprinklr accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Sprinklr is rated 8, which is higher than the average cost of CRM software. Conversocial accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Sprinklr is rated 8, which is higher than the average cost of CRM software.

Bottom line: Sprinklr is more expensive than Conversocial.

Which software includes more/better features?

We've compared Sprinklr Vs. Conversocial based on some of the most important and required CRM features.

Sprinklr: Financial reporting, Data Analysis Tools, Content Management, Business Content Sharing, Facebook Integration, Twitter Integration, Social Media, Social networks.

Conversocial: Business Content Sharing, Facebook Integration, Global Content Library, Twitter Integration.

Target customer size

Sprinklr is suitable for leading brands and industries related to retail, online shopping, telecom, manufacturing and high tech. Conversocialis suitable for midsize and large industries related to telecom, online shopping and retail and agencies.



Sprinklr

ITQlick rating
(4/5)

Sprinklr is a cloud-based social networking and customer experience management solution designed for businesses and lets the user run social media campaigns on different platforms including Twitter, Facebook, a...

Categories: Data Analysis Tools, Content Management, Customer Loyalty, Mobile CRM.

Conversocial

ITQlick rating
(4.6/5)

Conversocial is a social customer service solution that can help users to integrate social media into their contact center for providing top notch social customer service. The social customer service platform i...

Categories: Banking CRM, Casino CRM, Complaint Management, Customer Loyalty, Healthcare CRM.

Compare specifications

Compare features

Sprinklr: 8 Features

Financial reporting
Data Analysis Tools
Content Management
Business Content Sharing
Facebook Integration
Twitter Integration
Social Media
Social networks

Conversocial: 4 Features

Business Content Sharing
Facebook Integration
Global Content Library
Twitter Integration
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Sprinklr
ITQlick rating
4/5
Score
78/100
Pricing
8/10
License pricing
Pricing not available
Functionality
19
Compare
Conversocial
ITQlick rating
4.6/5
Score
81/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
16
Pipedrive
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$9.90 per user/month
Functionality
19
Salesfor...
ITQlick rating
4.4/5
Score
98/100
Pricing
3/10
License pricing
$25 per user/month
Functionality
28
Zoho CRM
ITQlick rating
4.2/5
Score
98/100
Pricing
2/10
License pricing
$14 per user/month
Functionality
36

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.