Compare SuiteCRM and Helpshift - Aug 2022

Shlomi LaviShlomi Lavi / Aug 09, 2022

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Bottom Line: Which is Better - SuiteCRM or Helpshift?

Helpshift is more expensive to implement (TCO) than SuiteCRM, and SuiteCRM is rated higher (81/100) than Helpshift (77/100).

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

SalesAgility Vs. Helpshift

SalesAgility: SalesAgility re an employee-owned CRM Consultancy. As such, we are highly invested in developing cutting edged and innovative open sourced CRM solutions for organisations locally, nationally and globally. SalesAgility began life delivering bespoke open source solutions for the SugarCRM Community Edition over a decade ago. By 2013 however, SugarC...

Helpshift: The companies that are making a fortune in the new mobile economy have sewed an exceptional customer experience into the very fabric of their company. Support doesn't just add value — an exceptional customer experience is the value. But the current support solutions were never intended to support the mobile experience - you can't pour motor oil ...

Who is more expensive? SuiteCRM or Helpshift?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SuiteCRM and Helpshift.

SuiteCRM price starts at $1,500 per license , On a scale between 1 to 10 SuiteCRM is rated 2, which is much lower than the average cost of CRM software. Helpshift price starts at $150 per month , When comparing Helpshift to its competitors, the software is rated 10 - much higher than the average CRM software cost.

Bottom line: Helpshift is more expensive than SuiteCRM.

Which software includes more/better features?

We've compared SuiteCRM Vs. Helpshift based on some of the most important and required CRM features.

SuiteCRM: We are still working to collect the list of features for SuiteCRM.

Helpshift: We are still working to collect the list of features for Helpshift.

Target customer size

SuiteCRM is a designed for small businesses (1-20 employees) use, medium-sized companies (10-100 employees) and in large enterprises (more than 1000 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of customer support and CRM. and Helpshift's target customer size include: Small, medium and large size businesses.

SuiteCRM

ITQlick rating
(4.3/5)

starts at $1,500 per license

SuiteCRM is a cloud-based and an on-premise open-source customer relationship management software solution. This software is enterprise-ready and can also be customized to fit a business of any size as well as ...

Categories: Document Management, Banking CRM, Casino CRM, Customer Success.

Helpshift

ITQlick rating
(3.9/5)

starts at $150 per month

Helpshift is a held desk platform solution for digital customer service. It has features like web and app messaging, live chat, advanced automation, and advanced analytics to help mobile apps increase customer ...

Categories: Help Desk, Self-Service Portal.

Compare specifications

Compare features

SuiteCRM: 0 Features

We are working to collect the list of features

Helpshift: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
SuiteCRM
ITQlick rating
4.3/5
Score
81/100
Pricing
2/10
License pricing
$1,500 per license
Functionality
18
Compare
Helpshift
ITQlick rating
3.9/5
Score
77/100
Pricing
10/10
License pricing
$150 per month
Functionality
3
Pipedrive
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$9.90 per user/month
Functionality
19
Salesfor...
ITQlick rating
4.4/5
Score
98/100
Pricing
3/10
License pricing
$25 per user/month
Functionality
28
Zoho CRM
ITQlick rating
4.2/5
Score
98/100
Pricing
2/10
License pricing
$14 per user/month
Functionality
36

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.