Shlomi Lavi / Mar 09, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
SupportCenter Plus is more expensive to implement (TCO) than Zoho Support, and Zoho Support is rated higher (94/100) than SupportCenter Plus (59/100). Zoho Support offers users more features (24) than SupportCenter Plus (0). There is a clear winner in this case and it is Zoho Support!
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
ManageEngine: ManageEngine is the enterprise IT management software division of Zoho Corporation. Founded in 1996 and known until 2009 as AdventNet Inc., Zoho Corporation has offices in California, Austin, New Jersey, India, Singapore, Tokyo and Beijing.
Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SupportCenter Plus and Zoho Support.
SupportCenter Plus price starts at $495 per user/month , On a scale between 1 to 10 SupportCenter Plus is rated 6, which is similar to the average cost of Customer Service software. Zoho Support price starts at $12 per user/month , When comparing Zoho Support to its competitors, the software is rated 2 - much lower than the average Customer Service software cost.
Bottom line: SupportCenter Plus is more expensive than Zoho Support.
We've compared SupportCenter Plus Vs. Zoho Support based on some of the most important and required Customer Service features.
SupportCenter Plus: We are still working to collect the list of features for SupportCenter Plus.
Zoho Support: Contract Management, Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ.
Customers of the software include businesses of all sizes and a variety of types. Zoho Support is best for all types of industries that are interested in an efficient way to manage the customer service and help desk.
starts at $495 per user/month
SupportCenter Plus is a customer service and help desk solution for businesses of all sizes. It offers such services as ticket management, contact management, service management, and others. The softwar...
Compare Pricingstarts at $12 per user/month
Zoho Desk is a cloud-based help desk solution designed to cater to businesses of all sizes. Some of its core features include customer support portal, contract management, and report creation.
Compare Pricing| ITQlick Score: | 59/100 |
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| ITQlick Rating: |
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| Pricing: | 6/10 - average cost |
| Category: | Customer Service -> SupportCenter Plus review |
| Company: | ManageEngine |
| Pricing: | starts at $495 per user/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop |
| Links: | SupportCenter Plus review, SupportCenter Plus pricing, SupportCenter Plus alternatives |
| ITQlick Score: | 94/100 |
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| ITQlick Rating: |
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| Pricing: | 2/10 - low cost |
| Category: | Customer Service -> Zoho Support review |
| Company: | Zoho |
| Pricing: | starts at $12 per user/month |
| Typical customers: | Start up, Small business, Medium business, Large business |
| Platforms: | Desktop, Cloud |
| Links: | Zoho Support review, Zoho Support pricing, Zoho Support alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.