Shlomi Lavi /
May 22, 2022
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Bottom Line: Which is Better - Synthetix faqtAgent or Five9?
Five9 is more expensive to implement (TCO) than Synthetix faqtAgent, and Five9 is rated higher (88/100) than Synthetix faqtAgent (64/100). Five9 offers users more features (15) than Synthetix faqtAgent (0).
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Synthetix Vs. Five9
Synthetix: Synthetix creates award winning customer service and knowledge-base software that engage your audience via the web, mobile phones and social networks - reducing e-mail and voice traffic to your call-centre by at least 25%.
We've worked with some of world's best known brands, transforming their online customer service and enabling millions of g...
Five9: Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution.
Who is more expensive? Synthetix faqtAgent or Five9 Virtual Call Center?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Synthetix faqtAgent and Five9 Virtual Call Center.
Synthetix faqtAgent price starts at $50 per 5 users/month , On a scale between 1 to 10 Synthetix faqtAgent is rated 2, which is much lower than the average cost of CRM software. Five9 Virtual Call Center price starts at $149 per month , When comparing Five9 Virtual Call Center to its competitors, the software is rated 6 - similar to the average CRM software cost.
Bottom line: Five9 Virtual Call Center is more expensive than Synthetix faqtAgent.
Which software includes more/better features?
We've compared Synthetix faqtAgent Vs. Five9 based on some of the most important and required CRM features.
Synthetix faqtAgent: We are still working to collect the list of features for Synthetix faqtAgent.
Five9 Virtual Call Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Auto Dialer, Blended Call Center, Call Conferencing.
Target customer size
Customers of the software include small and medium businesses as well as large enterprises. Five9 is ideal for small to large businesses that handle customer service (particularly outsourcers or BPOs), sales and marketing, finance and collections.