Compare Synthetix faqtAgent and Five9 - May 2022

Shlomi LaviShlomi Lavi / May 22, 2022

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Bottom Line: Which is Better - Synthetix faqtAgent or Five9?

Five9 is more expensive to implement (TCO) than Synthetix faqtAgent, and Five9 is rated higher (88/100) than Synthetix faqtAgent (64/100). Five9 offers users more features (15) than Synthetix faqtAgent (0).

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Synthetix Vs. Five9

Synthetix: Synthetix creates award winning customer service and knowledge-base software that engage your audience via the web, mobile phones and social networks - reducing e-mail and voice traffic to your call-centre by at least 25%. We've worked with some of world's best known brands, transforming their online customer service and enabling millions of g...

Five9: Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution.

Who is more expensive? Synthetix faqtAgent or Five9 Virtual Call Center?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Synthetix faqtAgent and Five9 Virtual Call Center.

Synthetix faqtAgent price starts at $50 per 5 users/month , On a scale between 1 to 10 Synthetix faqtAgent is rated 2, which is much lower than the average cost of CRM software. Five9 Virtual Call Center price starts at $149 per month , When comparing Five9 Virtual Call Center to its competitors, the software is rated 6 - similar to the average CRM software cost.

Bottom line: Five9 Virtual Call Center is more expensive than Synthetix faqtAgent.

Which software includes more/better features?

We've compared Synthetix faqtAgent Vs. Five9 based on some of the most important and required CRM features.

Synthetix faqtAgent: We are still working to collect the list of features for Synthetix faqtAgent.

Five9 Virtual Call Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Auto Dialer, Blended Call Center, Call Conferencing.

Target customer size

Customers of the software include small and medium businesses as well as large enterprises. Five9 is ideal for small to large businesses that handle customer service (particularly outsourcers or BPOs), sales and marketing, finance and collections.



Synthetix faqtAgent

ITQlick rating
(4/5)

starts at $50 per 5 users/month

Synthetix faqtAgent is a web based FAQ search tool for businesses of all sizes. It offers such capabilities as secure online editing, management analytics, contextual banner adverts, and others. The software wa...

Categories: Casino CRM, Complaint Management, Customer Relationship Management, Customer Loyalty.

Five9

ITQlick rating
(4.2/5)

starts at $149 per month

Five9 software is a comprehensive cloud-hosted contact center solution designed to serve inbound, outbound, omnichannel, or blended contact centers globally. The software uses the power of practical AI to enabl...

Categories: Auto Attendant, Auto Dialer / Predictive Dialer, Automatic Call Distribution (ACD), Call Recording, Communications Workforce Scheduling.

Compare specifications

Compare features

Synthetix faqtAgent: 0 Features

We are working to collect the list of features

Five9 Virtual Call Center: 15 Features

ACD (Automatic Call Distribution)
ANI (Automatic Number Identification)
Auto Dialer
Blended Call Center
Call Conferencing
Call Queue Management
Call Recording
CRM with Call Center
CTI (Computer Telephony Integration)
DTMF (Dial Tone Multi-Frequency)
Inbound Call Center
IVR (Interactive Voice Response)
Outbound Call Center
Real Time Reporting
Virtual Call Center Support
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Syntheti...
ITQlick rating
4/5
Score
64/100
Pricing
3/10
License pricing
$50 per 5 users/month
Functionality
11
Compare
Five9
ITQlick rating
4.2/5
Score
88/100
Pricing
6/10
License pricing
$149 per month
Functionality
29
Review
Pipedrive
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$9.90 per user/month
Functionality
19
Salesfor...
ITQlick rating
4.4/5
Score
98/100
Pricing
3/10
License pricing
$25 per user/month
Functionality
28
Zoho CRM
ITQlick rating
4.2/5
Score
98/100
Pricing
2/10
License pricing
$14 per user/month
Functionality
36

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.