Compare Talkdesk and Broadview OfficeSuite - May 2022

Shlomi LaviShlomi Lavi / May 15, 2022

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Bottom Line: Which is Better - Talkdesk or Broadview OfficeSuite?

Talkdesk is more expensive to implement (TCO) than Broadview OfficeSuite, and Talkdesk is rated higher (88/100) than Broadview OfficeSuite (77/100).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Talkdesk Vs. Broadview Networks

Talkdesk: Talkdesk is the world's leading browser-based call center software. Our easy-to-use out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs. Using Talkdesk, businesses can create an entire call center in the browser in 5 minutes. Unlike other outd...

Broadview Networks: Broadview Networks is the premier information technology and communications partner for businesses across the country. Founded in 1996, Broadview has grown from a regional telecomm company to a national provider of cloud-based solutions, linking traditional technologies with next-gen services to deliver a complete portfolio of voice, data and Inter...

Who is more expensive? Talkdesk or Broadview OfficeSuite Software?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Talkdesk and Broadview OfficeSuite Software.

Talkdesk price starts at $75 per user/month , On a scale between 1 to 10 Talkdesk is rated 4, which is lower than the average cost of Call Center software. Broadview OfficeSuite Software price starts at $9.08 per month , When comparing Broadview OfficeSuite Software to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: Talkdesk is more expensive than Broadview OfficeSuite Software.

Which software includes more/better features?

We've compared Talkdesk Vs. Broadview OfficeSuite based on some of the most important and required Call Center features.

Talkdesk: We are still working to collect the list of features for Talkdesk.

Broadview OfficeSuite Software: We are still working to collect the list of features for Broadview OfficeSuite Software.

Target customer size

Talkdesk's typical customers include: SMBs, The software is a useful solution for small and medium businesses as well as large enterprises.

Talkdesk

ITQlick rating
(3.7/5)

starts at $75 per user/month

Talkdesk software is a cloud-hosted enterprise call center solution modeled to help businesses enhance customer satisfaction while still reducing the cost of customer support. The platform uses interactive voic...

Categories: Communications, Call Recording, Computer Telephony Integration (CTI), IVR.

Broadview OfficeSuite

ITQlick rating
(2.8/5)

starts at $9.08 per month

Broadview OfficeSuite Software is a cloud-based business VoIP solution for business communication through the phone or any other unified communication. Broadview OfficeSuite provides functions such as voice cal...

Categories: Broadband Internet, Business Phone Systems, Cloud PBX, SIP Clients, UCaaS Providers.

Compare specifications

Compare features

Talkdesk: 0 Features

We are working to collect the list of features

Broadview OfficeSuite Software: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Talkdesk
ITQlick rating
3.7/5
Score
88/100
Pricing
4.2/10
License pricing
$75 per user/month
Functionality
9
Compare
Broadvie...
ITQlick rating
2.8/5
Score
77/100
Pricing
2.2/10
License pricing
$9.08 per month
Functionality
8
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.