Shlomi Lavi /
May 15, 2022
We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - Talkdesk or ShoreTel?
ShoreTel is more expensive to implement (TCO) than Talkdesk, and ShoreTel is rated higher (92/100) than Talkdesk (88/100).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Talkdesk Vs. ShoreTel, Inc.
Talkdesk: Talkdesk is the world's leading browser-based call center software. Our easy-to-use out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs.
Using Talkdesk, businesses can create an entire call center in the browser in 5 minutes. Unlike other outd...
ShoreTel, Inc.: ShoreTel Sky is a service of ShoreTel, Inc. (NASDAQ: SHOR), a leading provider of IP PBX, unified communications and business phone system solutions.
Founded in 1996, ShoreTel believes that technology should enhance communications, making them transparent and natural. ShoreTel’s innovative approach to UC system delivery platforms includes both o...
Who is more expensive? Talkdesk or ShoreTel?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Talkdesk and ShoreTel.
Talkdesk price starts at $75 per user/month , On a scale between 1 to 10 Talkdesk is rated 4, which is lower than the average cost of Call Center software. ShoreTel price starts at $19.99 per user/month , When comparing ShoreTel to its competitors, the software is rated 4 - lower than the average Call Center software cost.
Bottom line: Talkdesk cost is around the same cost of ShoreTel.
Which software includes more/better features?
We've compared Talkdesk Vs. ShoreTel based on some of the most important and required Call Center features.
Talkdesk: We are still working to collect the list of features for Talkdesk.
ShoreTel: We are still working to collect the list of features for ShoreTel.
Target customer size
Talkdesk's typical customers include: SMBs, and ShoreTel's target customer size include: Medium and large size businesses.