Compare TeamSupport and Freshdesk - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - TeamSupport or Freshdesk?

Freshdesk is more expensive to implement (TCO) than TeamSupport, and Freshdesk is rated higher (94/100) than TeamSupport (87/100). TeamSupport offers users more features (15) than Freshdesk (10).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

TeamSupport Vs. FRESHDESK INC.

TeamSupport: We created our customer support software because as veterans of the technology industry, we know your pain. It wasn’t so long ago that we were working inside high tech and software companies as CEO, software developers, and customer support and Help Desk professionals. In the course of doing our jobs over many years, we watched in frustration as...

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Who is more expensive? TeamSupport or Freshdesk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for TeamSupport and Freshdesk.

TeamSupport price starts at $49 per agent/month , On a scale between 1 to 10 TeamSupport is rated 2, which is much lower than the average cost of Help Desk software. Freshdesk price starts at $15 per agent/month , When comparing Freshdesk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: TeamSupport cost is around the same cost of Freshdesk.

Which software includes more/better features?

We've compared TeamSupport Vs. Freshdesk based on some of the most important and required Help Desk features.

TeamSupport: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Contract Management, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Reporting, Rules/Workflows, Self Service Portal.

Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.

Target customer size

This program is aimed at the companies that know their product, but are still eager to please those their clients. Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support.