Shlomi Lavi /
Jun 30, 2022
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Bottom Line: Which is Better - TeamSupport or IT Asset?
IT Asset is more expensive to implement (TCO) than TeamSupport, and IT Asset is rated higher (89/100) than TeamSupport (87/100). TeamSupport offers users more features (15) than IT Asset (3).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
TeamSupport Vs. Samanage
TeamSupport: We created our customer support software because as veterans of the technology industry, we know your pain.
It wasn’t so long ago that we were working inside high tech and software companies as CEO, software developers, and customer support and Help Desk professionals. In the course of doing our jobs over many years, we watched in frustration as...
Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...
Who is more expensive? TeamSupport or IT Asset Management?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for TeamSupport and IT Asset Management.
TeamSupport price starts at $49 per agent/month , On a scale between 1 to 10 TeamSupport is rated 2, which is much lower than the average cost of Help Desk software. IT Asset Management price starts at $800 per user/year , When comparing IT Asset Management to its competitors, the software is rated 4 - lower than the average Help Desk software cost.
Bottom line: IT Asset Management is more expensive than TeamSupport.
Which software includes more/better features?
We've compared TeamSupport Vs. IT Asset based on some of the most important and required Help Desk features.
TeamSupport: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Contract Management, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Reporting, Rules/Workflows, Self Service Portal.
IT Asset Management: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
This program is aimed at the companies that know their product, but are still eager to please those their clients. SAManage Help Desk is ideal for small to medium to large businesses that need to organize their IT assets and operations.