Shlomi Lavi /
Jun 30, 2022
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Bottom Line: Which is Better - TeamSupport or Lessons?
Lessons is more expensive to implement (TCO) than TeamSupport, and TeamSupport is rated higher (87/100) than Lessons (84/100). TeamSupport offers users more features (15) than Lessons (5). There is a clear winner in this case and it is TeamSupport!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
TeamSupport Vs. Secutor Solutions LLC
TeamSupport: We created our customer support software because as veterans of the technology industry, we know your pain.
It wasn’t so long ago that we were working inside high tech and software companies as CEO, software developers, and customer support and Help Desk professionals. In the course of doing our jobs over many years, we watched in frustration as...
Secutor Solutions LLC: OUR MISSION
Provide superior services and products for the discovery, capture, management and reuse of knowledge.
Demonstrate resolute commitment and passion for understanding and delivering the customer's needs in all products and services.
Who is more expensive? TeamSupport or Lessons Learned Database?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for TeamSupport and Lessons Learned Database.
TeamSupport price starts at $49 per agent/month , On a scale between 1 to 10 TeamSupport is rated 2, which is much lower than the average cost of Help Desk software. Lessons Learned Database price starts at $8 per user/month , When comparing Lessons Learned Database to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: TeamSupport cost is around the same cost of Lessons Learned Database.
Which software includes more/better features?
We've compared TeamSupport Vs. Lessons based on some of the most important and required Help Desk features.
TeamSupport: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Contract Management, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Reporting, Rules/Workflows, Self Service Portal.
Lessons Learned Database: Workforce Management, Project Management, Issue Management, Project Portfolio Management, Collaboration Management.
Target customer size
This program is aimed at the companies that know their product, but are still eager to please those their clients. The typical clients that can benefit from Lessons Learned Database are those from the small to medium-sized business especially those who are in the Information Technology (IT) and other information providers.