Compare TeamSupport and SolarWinds Service Desk - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - TeamSupport or SolarWinds Service Desk?

SolarWinds Service Desk is more expensive to implement (TCO) than TeamSupport, and SolarWinds Service Desk is rated higher (94/100) than TeamSupport (87/100). SolarWinds Service Desk offers users more features (18) than TeamSupport (15).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

TeamSupport Vs. Samanage

TeamSupport: We created our customer support software because as veterans of the technology industry, we know your pain. It wasn’t so long ago that we were working inside high tech and software companies as CEO, software developers, and customer support and Help Desk professionals. In the course of doing our jobs over many years, we watched in frustration as...

Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...

Who is more expensive? TeamSupport or SolarWinds?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for TeamSupport and SolarWinds.

TeamSupport price starts at $49 per agent/month , On a scale between 1 to 10 TeamSupport is rated 2, which is much lower than the average cost of Help Desk software. SolarWinds price starts at $19 per technician/month , When comparing SolarWinds to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: SolarWinds is more expensive than TeamSupport.

Which software includes more/better features?

We've compared TeamSupport Vs. SolarWinds Service Desk based on some of the most important and required Help Desk features.

TeamSupport: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Contract Management, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Reporting, Rules/Workflows, Self Service Portal.

SolarWinds: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey.

Target customer size

This program is aimed at the companies that know their product, but are still eager to please those their clients. SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations.