Compare TeamSupport and ServiceNow - Oct 2022

Shlomi Lavi

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Bottom Line: Which is Better - TeamSupport or ServiceNow?

ServiceNow is more expensive to implement (TCO) than TeamSupport, and TeamSupport is rated higher (87/100) than ServiceNow (78/100). ServiceNow offers users more features (18) than TeamSupport (15).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

TeamSupport Vs. Servicenow

TeamSupport: We created our customer support software because as veterans of the technology industry, we know your pain. It wasn’t so long ago that we were working inside high tech and software companies as CEO, software developers, and customer support and Help Desk professionals. In the course of doing our jobs over many years, we watched in frustration as...

Servicenow: ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes. We focus on transforming enterprise IT by automating and standardizing business processe...

Who is more expensive? TeamSupport or ServiceNow?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for TeamSupport and ServiceNow.

TeamSupport price starts at $49 per agent/month , On a scale between 1 to 10 TeamSupport is rated 2, which is much lower than the average cost of Help Desk software. ServiceNow price starts at $100 per user/month + standard ITSM package , When comparing ServiceNow to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: ServiceNow is more expensive than TeamSupport.

Which software includes more/better features?

We've compared TeamSupport Vs. ServiceNow based on some of the most important and required Help Desk features.

TeamSupport: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Contract Management, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Reporting, Rules/Workflows, Self Service Portal.

ServiceNow: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey.

Target customer size

This program is aimed at the companies that know their product, but are still eager to please those their clients. Customers of the software include businesses of all sizes and a variety of types.