Compare TeamSupport Vs. Zendesk

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TeamSupport Vs. Zendesk - Oct 10, 2018

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TeamSupport Specifications

Name: TeamSupport
Company: TeamSupport
Address Dallas, TX 75205
Website:TeamSupport
Software Type: Standalone, Cloud, SaaS
Typical Customers: Start up, Small business, Medium business, Large business
Business Area: Administration, Customer service
Platforms: Desktop

Zendesk Specifications

Name: Zendesk
Company: Zendesk
Address Zendesk Inc, 989 Market St, San Francisco, CA
Website:Zendesk
Software Type: Standalone, Cloud, SaaS
Typical Customers: Start up, Small business, Medium business, Large business
Business Area: Cross Business Areas, Customer service
Platforms: Desktop, Mobile, Cloud

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TeamSupport: 8 Features

Asset Management
Contract Management
Email Integration
Knowledge Base/FAQ
Multi-Site Support
Reporting
Rules/Workflows
Self Service Portal

Zendesk: 8 Features

Change Management
Customer Survey
Email Integration
Knowledge Base/FAQ
Multi-Site Support
Rules/Workflows
Scheduling
Self Service Portal

Compare reviews

TeamSupport Review
Updated: Sep 08, 2018

TeamSupport is designed to provide an even experience for both users and clients in terms of customer support. It has an extensive amount of tools for the users, like recording, and small social networking features which streamline the whole customer support process.

The company was founded in the year 2008 and has provided help for hundreds of different firms that have had issues with their customer support. It was founded by Robert Johnson who has extensive knowledge about media and dealing with customers in a timely and courteous manner.

TeamSupport Average Rating -

The average rating of TeamSupport is 5 stars. The rating is based on 109 aggregated online reviews.

TeamSupport Typical Customers

This program is aimed at the companies that know their product, but are still eager to please those their clients. It allows for proper ticket managing, and also keeps users on the line for times when more priority tickets arrive. At the same time, it also allows the company to learn the program in very easy steps, which minimizes the need for training. It's fast and effective, making it ideal for quick implementation into your company.

Companies like Capterra and Sales Force AppExchange have both found that the program has addressed most of their needs in regards to customer service.

Read more - TeamSupport

Zendesk Review
Updated: Oct 10, 2018

Zendesk is an SaaS Suite developed to be a platform for customer service support, help desk ticketing and issue tracking. It is the creation of a company of the same name founded in 2007.

The company Zendesk inc. was founded by Morten Primdahl, Alexander Aghassipour and Mikkel Svane. By 2008 it had received $500,000 in funding. In 2009 a second series of funding came in the amount of $6 million allowing the company to move to San Francisco and establishing its headquarters.

Today Zendesk has over 30,000 companies relying on its service to interact with customers

Zendesk Average Rating -

The average rating of Zendesk is 5 stars. The rating is based on 145 aggregated online reviews.

Zendesk Typical Customers

Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process. The software can be used in retail services, media services, government agencies, software companies, finance and even education.

Non-profit organizations and public administration offices should also find the tool to be very useful. Among popular users of Zendesk you will find companies like Sony Music, Disney, Vodafone, Groupon, Rovio and Xerox.

Read more - Zendesk

Compare alternatives

    TeamSupport Alternatives

    The main competitors for TeamSupport are Desk.com and FreshDesk.

    Desk.com is a help desk solution from Salesforce which can handle the complete ticket management lifecycle. Support agents can engage customers through a variety of channels and provides multi-lingual support for global support requirements. The product is based on workflow automation so tickets are tracked, escalated and resolved according to pre-defined service rules. Desk.com also provides a collaboration platform to improve customer engagement, and there are analytic tools to review key support indicators such as resolution time and customer satisfaction through online surveys.

    TeamSupport on the other hand is focused on collaborative customer support. Its features include t
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    Zendesk Alternatives

    The two main competitors for Zendesk are Freshdesk and Zoho Support.

    ZohoSupport provides a cloud based customer support solution that can handle multiple channels that include email, phone, chat and even social media. The product is workflow based and manages tickets as well as service escalations with dashboards to monitor support metrics against KPIs. Additionally the product is easily customizable and offers integration to Zoho CRM for customer management. ZohoSupport also provides a free trial and includes a limited features free edition for customers as well.

    In comparison the Zendesk customer support solution also includes a knowledge base for agents to refer to for common problems, as well as community forums for customers and agents to
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Compare pricing

TeamSupport pricing

TeamSupport price Starting from $20 Per month/user , on a scale between 1 to 10 TeamSupport is rated 2, which is much lower than the average cost of Help Desk software.

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Zendesk pricing

Zendesk price Starting from $29 Per month/user , when comparing Zendesk to their competitors, the software is rated 2 - much lower than the average Help Desk software cost.

PriceDemo

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