Shlomi Lavi /
Dec 14, 2022
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Bottom Line: Which is Better - Intermedia Contact Center or Infinity Call Tracking?
Infinity Call Tracking is more expensive to implement (TCO) than Intermedia Contact Center, and Intermedia Contact Center is rated higher (89/100) than Infinity Call Tracking (75/100). Intermedia Contact Center offers users more features (5) than Infinity Call Tracking (0). There is a clear winner in this case and it is Intermedia Contact Center!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Telax Hosted Call Center Vs. Infinity Tracking
Telax Hosted Call Center: Telax Hosted Call Center, provides the capabilities to create a world-class customer care and service desk operation. By leveraging cloud computing, Telax delivers an advanced contact center solution with more functionality than traditional hardware at a fraction of the cost.
Telax clients get a customizable, easy-to-use solution that includes r...
Infinity Tracking: Infinity is the UK’s leading advanced call tracking, call management and complete business phone solution, all delivered from the Infinity Cloud. Available in over 50 countries, Infinity’s technology allows you to measure which marketing channels generate calls giving you complete insight into every touch point of your customer’s journey.
Incor...
Who is more expensive? Intermedia Contact Center or Infinity Call Tracking?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Intermedia Contact Center and Infinity Call Tracking.
Intermedia Contact Center price starts at $35 per user/month , On a scale between 1 to 10 Telax Hosted Call Center is rated 2, which is much lower than the average cost of Call Center software. Infinity Call Tracking price starts at $199 per month , When comparing Infinity Call Tracking to its competitors, the software is rated 6 - similar to the average Call Center software cost.
Bottom line: Infinity Call Tracking is more expensive than Intermedia Contact Center.
Which software includes more/better features?
We've compared Intermedia Contact Center Vs. Infinity Call Tracking based on some of the most important and required Call Center features.
Intermedia Contact Center: CRM with Call Center, Inbound Call Center, IVR (Interactive Voice Response), Outbound Call Center, Real Time Reporting.
Infinity Call Tracking: We are still working to collect the list of features for Infinity Call Tracking.
Target customer size
Intermedia Contact Center is best for medium size enterprises that are looking for a way to improve their contact center. and Infinity Call Tracking's target customer size include: Small, medium and large size businesses.