Compare Intermedia Contact Center and VanillaSoft - Dec 2022

Shlomi LaviShlomi Lavi / Dec 14, 2022

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Bottom Line: Which is Better - Intermedia Contact Center or VanillaSoft?

VanillaSoft is more expensive to implement (TCO) than Intermedia Contact Center, and Intermedia Contact Center is rated higher (89/100) than VanillaSoft (80/100). Intermedia Contact Center offers users more features (5) than VanillaSoft (3). There is a clear winner in this case and it is Intermedia Contact Center!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Telax Hosted Call Center Vs. VanillaSoft

Telax Hosted Call Center: Telax Hosted Call Center, provides the capabilities to create a world-class customer care and service desk operation. By leveraging cloud computing, Telax delivers an advanced contact center solution with more functionality than traditional hardware at a fraction of the cost. Telax clients get a customizable, easy-to-use solution that includes r...

VanillaSoft: Whether you're a small business or a large enterprise, your inside sales group is an integral part of your revenue stream. If you are a call center, then productivity and quality are essential features of success. VanillaSoft's hosted, Web-based applications offer an affordable and easy-to-use solution for making the most of your outbound callin...

Who is more expensive? Intermedia Contact Center or VanillaSoft?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Intermedia Contact Center and VanillaSoft.

Intermedia Contact Center price starts at $35 per user/month , On a scale between 1 to 10 Telax Hosted Call Center is rated 2, which is much lower than the average cost of Call Center software. VanillaSoft price starts at $80 per month , When comparing VanillaSoft to its competitors, the software is rated 4 - lower than the average Call Center software cost.

Bottom line: VanillaSoft is more expensive than Intermedia Contact Center.

Which software includes more/better features?

We've compared Intermedia Contact Center Vs. VanillaSoft based on some of the most important and required Call Center features.

Intermedia Contact Center: CRM with Call Center, Inbound Call Center, IVR (Interactive Voice Response), Outbound Call Center, Real Time Reporting.

VanillaSoft: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Intermedia Contact Center is best for medium size enterprises that are looking for a way to improve their contact center. VanillaSoft is suitable for a wide range of industries including insurance, banking and finance, education, manufacturing, mortgage, telemarketing, media and communications and nonprofit.



Intermedia Contact Center

ITQlick rating
(4/5)

starts at $35 per user/month

Intermedia is a web-based contact center software that can offer users a cost effective and flexible customer service. It can reduce the costs and headaches of implementation, support and management of complex ...

Categories: Automatic Call Distribution (ACD), Call Monitoring, Call Recording, Conference Calling.

VanillaSoft

ITQlick rating
(4.7/5)

starts at $80 per month

VanillaSoft is customer relationship management software and lead management built for small businesses. Its key features include inbound web lead capture, email marketing, call recording, live monitoring and e...

Categories: CRM, Banking CRM, Call Center, Call Center Workforce Management, Casino CRM.

Compare specifications

Compare features

Intermedia Contact Center: 5 Features

CRM with Call Center
Inbound Call Center
IVR (Interactive Voice Response)
Outbound Call Center
Real Time Reporting

VanillaSoft: 3 Features

Data Import/Export
Basic Reports
Online Customer Support
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Intermed...
ITQlick rating
4/5
Score
89/100
Pricing
2/10
License pricing
$35 per user/month
Functionality
13
Compare
VanillaSoft
ITQlick rating
4.7/5
Score
80/100
Pricing
5.8/10
License pricing
$80 per month
Functionality
23
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.