Compare ThinkingPhones and Talkdesk - Oct 2022

Shlomi LaviShlomi Lavi / Oct 07, 2022

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Bottom Line: Which is Better - ThinkingPhones or Talkdesk?

ThinkingPhones is more expensive to implement (TCO) than Talkdesk, and Talkdesk is rated higher (88/100) than ThinkingPhones (80/100).

Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Thinking Phone Networks, Inc. Vs. Talkdesk

Thinking Phone Networks, Inc.: Our mission is to make your communication systems work for you and provide apps that both you and your staff will love. We seamlessly unify all of your business voice, text, and conferencing services on a single award-winning cloud platform, connect them to your other cloud applications, and then deliver intelligent, mobile-ready apps to your staff...

Talkdesk: Talkdesk is the world's leading browser-based call center software. Our easy-to-use out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs. Using Talkdesk, businesses can create an entire call center in the browser in 5 minutes. Unlike other outd...

Who is more expensive? ThinkingPhones or Talkdesk?

The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ThinkingPhones and Talkdesk.

ThinkingPhones price starts at $15 per user/month , On a scale between 1 to 10 ThinkingPhones is rated 8, which is higher than the average cost of VoIP software. Talkdesk price starts at $75 per user/month , When comparing Talkdesk to its competitors, the software is rated 4 - lower than the average VoIP software cost.

Bottom line: ThinkingPhones is more expensive than Talkdesk.

Which software includes more/better features?

We've compared ThinkingPhones Vs. Talkdesk based on some of the most important and required VoIP features.

ThinkingPhones: We are still working to collect the list of features for ThinkingPhones.

Talkdesk: We are still working to collect the list of features for Talkdesk.

Target customer size

Customers of the software include small and medium businesses as well as large enterprises. and Talkdesk's target customer size include: SMBs.

ThinkingPhones

ITQlick rating
(4.9/5)

starts at $15 per user/month

ThinkingPhones is a web based business VoIP solution for businesses of all sizes. It offers such services as video conferencing, call forwarding, recording and playback, and others. The software was designed an...

Categories: Business Phone Systems, Cloud PBX, SIP Clients, SIP Trunking.

Talkdesk

ITQlick rating
(3.7/5)

starts at $75 per user/month

Talkdesk software is a cloud-hosted enterprise call center solution modeled to help businesses enhance customer satisfaction while still reducing the cost of customer support. The platform uses interactive voic...

Categories: Communications, Call Recording, Computer Telephony Integration (CTI), IVR, Telephony.

Compare specifications

Compare features

ThinkingPhones: 0 Features

We are working to collect the list of features

Talkdesk: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
ThinkingPhones
ITQlick rating
4.9/5
Score
80/100
Pricing
9.6/10
License pricing
$15 per user/month
Functionality
5
Compare
Talkdesk
ITQlick rating
3.7/5
Score
88/100
Pricing
4.2/10
License pricing
$75 per user/month
Functionality
9
RingCent...
ITQlick rating
4.2/5
Score
93/100
Pricing
4.2/10
License pricing
$19.99 per user/month
Functionality
34
jive com...
ITQlick rating
4.6/5
Score
93/100
Pricing
2.8/10
License pricing
$18.95 per user/month
Functionality
7
Nextiva ...
ITQlick rating
4.2/5
Score
93/100
Pricing
3.2/10
License pricing
$11.95 per user/month
Functionality
27

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.