Compare TouchStar Dialler and USAN ACD - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - TouchStar Dialler or USAN ACD?

USAN ACD is more expensive to implement (TCO) than TouchStar Dialler, and USAN ACD is rated higher (76/100) than TouchStar Dialler (25/100). USAN ACD offers users more features (3) than TouchStar Dialler (0).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Daviker Group Vs. USAN INC

Daviker Group: Daviker specialise in delivering world class business solutions to Contact Centres in the UK and around the globe, and have years of proven results in increasing productivity, reducing costs and keeping Contact Centres compliant. Experts in this industry, we understand your business, be it an SME or bluechip organisation, and know that the solut...

USAN INC: USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s best cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products gives users infinite flexibili...

Who is more expensive? TouchStar Dialler or USAN ACD?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for TouchStar Dialler and USAN ACD.

TouchStar Dialler accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 TouchStar Dialler is rated 2, which is much lower than the average cost of Call Center software. USAN ACD accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 TouchStar Dialler is rated 2, which is much lower than the average cost of Call Center software.

Bottom line: USAN ACD is more expensive than TouchStar Dialler.

Which software includes more/better features?

We've compared TouchStar Dialler Vs. USAN ACD based on some of the most important and required Call Center features.

TouchStar Dialler: We are still working to collect the list of features for TouchStar Dialler.

USAN ACD: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

TouchStar Dialler's typical customers include: SMBs, and USAN ACD's target customer size include: Small, medium and large size businesses.