starts at $1 per hour
Twilio software is a cloud communication platform with building blocks that help users to add voice, messaging and video to their web as well as mobile applications.
Compare PricingCompare Twilio and inContact Hosted Call Center - Oct 2022
Compare Pricing
Shlomi Lavi / Oct 04, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - Twilio or inContact Hosted Call Center?
inContact Hosted Call Center is more expensive to implement (TCO) than Twilio, and Twilio is rated higher (81/100) than inContact Hosted Call Center (80/100). inContact Hosted Call Center offers users more features (8) than Twilio (5).
Looking for the right SMS Marketing solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
TWILIO Vs. inContact
TWILIO: Twilio powers the future of business communications, enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. We take care of the messy telecom hardware and expose a globally available cloud API that developers can interact with to build intelligent & complex communications systems. As your app’s usage scales up o...
inContact: inContact helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center call routing, self service and agent optimization solutions.
Who is more expensive? Twilio or inContact Hosted Call Center Software?
The real total cost of ownership (TCO) of SMS Marketing software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Twilio and inContact Hosted Call Center Software.
Twilio price starts at $1 per hour , On a scale between 1 to 10 Twilio is rated 2, which is much lower than the average cost of SMS Marketing software. inContact Hosted Call Center Software price starts at $100 per user/month , When comparing inContact Hosted Call Center Software to its competitors, the software is rated 2 - much lower than the average SMS Marketing software cost.
Bottom line: Twilio cost is around the same cost of inContact Hosted Call Center Software.
Which software includes more/better features?
We've compared Twilio Vs. inContact Hosted Call Center based on some of the most important and required SMS Marketing features.
Twilio: Basic Reports, Chat, Data Import/Export, Online Customer Support, VoIP.
inContact Hosted Call Center Software: Call Queue Management, CRM with Call Center, DTMF (Dial Tone Multi-Frequency), IVR (Interactive Voice Response), Real Time Reporting.
Target customer size
Twilio's typical customers include: Medium and large size businesses, inContact offers scalable solutions to companies of any size.
inContact Hosted Call Center
ITQlick rating
(4.1/5)
starts at $100 per user/month
inContact Hosted Call Centre Software is a hosted and SaaS based system that provides the call centres with innovative technologies. With its cloud based system, it helps companies in reducing cost of every cli...
PriceDemoCompare specifications
Twilio Specifications
| ITQlick Score: | 81/100 |
|---|---|
| ITQlick Rating: |
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| Pricing: | 2/10 - low cost |
| Category: | SMS Marketing -> Twilio review |
| Company: | TWILIO |
| Pricing: | starts at $1 per hour |
| Typical customers: | Medium and large size businesses |
| Platforms: | Cloud |
| Links: | Twilio review, Twilio pricing, Twilio alternatives |
inContact Hosted Call Center Specifications
| ITQlick Score: | 80/100 |
|---|---|
| ITQlick Rating: |
|
| Pricing: | 2/10 - low cost |
| Category: | Call Center -> inContact Hosted Call Center review |
| Company: | inContact |
| Pricing: | starts at $100 per user/month |
| Typical customers: | Medium and large size businesses |
| Platforms: | Cloud |
| Links: | inContact Hosted Call Center review, inContact Hosted Call Center pricing, inContact Hosted Call Center alternatives |
Compare features
Twilio: 5 Features
Basic Reports
Chat
Data Import/Export
Online Customer Support
VoIP
inContact Hosted Call Center Software: 8 Features
Call Queue Management
CRM with Call Center
DTMF (Dial Tone Multi-Frequency)
IVR (Interactive Voice Response)
Real Time Reporting
Social Analytics
Social Customer Care
WYSIWYG App Builder
ITQlick rating
ITQlick score
Pricing score
License pricing
Functionality score
Software review
Compare
Twilio
ITQlick rating
4.2/5
Score
81/100
Pricing
2/10
License pricing
$1 per hour
Functionality
16
Review
Compare
inContac...
ITQlick rating
4.1/5
Score
80/100
Pricing
3.2/10
License pricing
$100 per user/month
Functionality
8
Review
Compare
Flowroute
ITQlick rating
4.6/5
Score
91/100
Pricing
5.4/10
License pricing
Pricing not available
Functionality
3
Review
Compare
Intercom
ITQlick rating
4.6/5
Score
86/100
Pricing
7/10
License pricing
$38 per feature/month
Functionality
5
Review
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TargetEveryOne
ITQlick rating
4.5/5
Score
85/100
Pricing
6/10
License pricing
$79 per month
Functionality
6
Review
Compare
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.