Compare USAN ACD and TouchStar Dialler - Dec 2022

Shlomi LaviShlomi Lavi / Dec 09, 2022

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Bottom Line: Which is Better - USAN ACD or TouchStar Dialler?

USAN ACD is more expensive to implement (TCO) than TouchStar Dialler, and USAN ACD is rated higher (76/100) than TouchStar Dialler (25/100). USAN ACD offers users more features (3) than TouchStar Dialler (0).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

USAN INC Vs. Daviker Group

USAN INC: USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s best cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products gives users infinite flexibili...

Daviker Group: Daviker specialise in delivering world class business solutions to Contact Centres in the UK and around the globe, and have years of proven results in increasing productivity, reducing costs and keeping Contact Centres compliant. Experts in this industry, we understand your business, be it an SME or bluechip organisation, and know that the solut...

Who is more expensive? USAN ACD or TouchStar Dialler?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for USAN ACD and TouchStar Dialler.

USAN ACD accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 USAN ACD is rated 8, which is higher than the average cost of Call Center software. TouchStar Dialler accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 USAN ACD is rated 8, which is higher than the average cost of Call Center software.

Bottom line: USAN ACD is more expensive than TouchStar Dialler.

Which software includes more/better features?

We've compared USAN ACD Vs. TouchStar Dialler based on some of the most important and required Call Center features.

USAN ACD: Data Import/Export, Basic Reports, Online Customer Support.

TouchStar Dialler: We are still working to collect the list of features for TouchStar Dialler.

Target customer size

USAN ACD's typical customers include: Small, medium and large size businesses, and TouchStar Dialler's target customer size include: SMBs.



USAN ACD

ITQlick rating
(4/5)

USAN ACD is a cloud-based customer service call center that helps users connect with their customers for easy communication. Automated call dialer helps the customers using it to connect with remote customers w...

Categories: Call Center, Customer Loyalty, Online CRM, Small Business CRM.

TouchStar Dialler

ITQlick rating
(4.4/5)

TouchStar Dialer is a predictive dialer software that provides detailed management information which will allow contact center staff to easily assess data that is performing in real time. TouchStar Dialer has i...

Categories: Performance Management, Auto Dialer / Predictive Dialer, Call Recording, IVR, Call Center.

Compare specifications

Compare features

USAN ACD: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

TouchStar Dialler: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
USAN ACD
ITQlick rating
4/5
Score
76/100
Pricing
9.6/10
License pricing
Pricing not available
Functionality
7
Compare
TouchSta...
ITQlick rating
4.4/5
Score
25/100
Pricing
3.4/10
License pricing
Pricing not available
Functionality
6
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
Compare
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.