Compare USAN ACD and VanillaSoft - Sep 2022
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Bottom Line: Which is Better - USAN ACD or VanillaSoft?
USAN ACD is more expensive to implement (TCO) than VanillaSoft, and VanillaSoft is rated higher (80/100) than USAN ACD (76/100). Both tools offer the same amount of features.
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
USAN INC Vs. VanillaSoft
USAN INC: USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s best cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products gives users infinite flexibili...
VanillaSoft: Whether you're a small business or a large enterprise, your inside sales group is an integral part of your revenue stream. If you are a call center, then productivity and quality are essential features of success. VanillaSoft's hosted, Web-based applications offer an affordable and easy-to-use solution for making the most of your outbound callin...
Who is more expensive? USAN ACD or VanillaSoft?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for USAN ACD and VanillaSoft.
USAN ACD accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 USAN ACD is rated 8, which is higher than the average cost of Call Center software. VanillaSoft price starts at $80 per month , When comparing VanillaSoft to its competitors, the software is rated 4 - lower than the average Call Center software cost.
Bottom line: USAN ACD is more expensive than VanillaSoft.
Which software includes more/better features?
We've compared USAN ACD Vs. VanillaSoft based on some of the most important and required Call Center features.
USAN ACD: Data Import/Export, Basic Reports, Online Customer Support.
VanillaSoft: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
USAN ACD's typical customers include: Small, medium and large size businesses, VanillaSoft is suitable for a wide range of industries including insurance, banking and finance, education, manufacturing, mortgage, telemarketing, media and communications and nonprofit.
VanillaSoft
starts at $80 per month
VanillaSoft is customer relationship management software and lead management built for small businesses. Its key features include inbound web lead capture, email marketing, call recording, live monitoring and e...
PriceDemoCompare specifications
USAN ACD Specifications
ITQlick Score: | 76/100 |
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ITQlick Rating: |
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Pricing: | 8/10 - high cost |
Category: | Call Center -> USAN ACD review |
Company: | USAN INC |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Cloud |
Links: | USAN ACD review, USAN ACD pricing, USAN ACD alternatives |
VanillaSoft Specifications
ITQlick Score: | 80/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Sales Forecasting -> VanillaSoft review |
Company: | VanillaSoft |
Pricing: | starts at $80 per month |
Typical customers: | Small businesses and start ups |
Platforms: | Desktop, Mobile, Cloud |
Links: | VanillaSoft review, VanillaSoft pricing, VanillaSoft alternatives |
Compare features
USAN ACD: 3 Features
VanillaSoft: 3 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.