Compare USAN Predictive Dialer and Nuance IVR - Mar 2022

Shlomi LaviShlomi Lavi / Mar 26, 2022

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Bottom Line: Which is Better - USAN Predictive Dialer or Nuance IVR?

Nuance IVR is more expensive to implement (TCO) than USAN Predictive Dialer, and Nuance IVR is rated higher (92/100) than USAN Predictive Dialer (75/100). USAN Predictive Dialer offers users more features (5) than Nuance IVR (3).

Looking for the right Auto Dialer / Predictive Dialer solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

USAN INC Vs. Nuance

USAN INC: USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s best cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products gives users infinite flexibili...

Nuance: At Nuance, we’re the people who make voice work. We design and deliver intuitive technologies that help people live and work more intelligently. We provide the tools to inform, to connect, and to empower people to be more productive and creative. We give people more than just control over their communications. We give them command of their lives. ...

Who is more expensive? USAN Predictive Dialer or Nuance IVR?

The real total cost of ownership (TCO) of Auto Dialer / Predictive Dialer software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for USAN Predictive Dialer and Nuance IVR.

USAN Predictive Dialer price starts at $34.95 per license , On a scale between 1 to 10 USAN Predictive Dialer is rated 6, which is similar to the average cost of Auto Dialer / Predictive Dialer software. Nuance IVR accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 USAN Predictive Dialer is rated 6, which is similar to the average cost of Auto Dialer / Predictive Dialer software.

Bottom line: USAN Predictive Dialer cost is around the same cost of Nuance IVR.

Which software includes more/better features?

We've compared USAN Predictive Dialer Vs. Nuance IVR based on some of the most important and required Auto Dialer / Predictive Dialer features.

USAN Predictive Dialer: Auto Dialer, CRM with Call Center, CTI (Computer Telephony Integration), Inbound Call Center, Virtual Call Center Support.

Nuance IVR: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

USAN extends help to organisation of any kind across various industries. The software has mainly been designed for small and medium businesses with no restriction of industrial background.



USAN Predictive Dialer

ITQlick rating
(4.8/5)

starts at $34.95 per license

USAN Predictive Dialer is a web based Customer Relationship Management (CRM) Software that provides multiple-user call, note-taking and contact reminders facility to users. It offers configurable contact centre...

Categories: CRM, Call Center, Complaint Management, Social CRM.

Nuance IVR

ITQlick rating
(3.1/5)

Nuance Interactive Voice Response (IVR) is cloud-based and on-premise customer engagement solution that is designed to help the user handle inbound telephone queries via enhanced human-like interactions.

Categories: IVR.

Compare specifications

Compare features

USAN Predictive Dialer: 5 Features

Auto Dialer
CRM with Call Center
CTI (Computer Telephony Integration)
Inbound Call Center
Virtual Call Center Support

Nuance IVR: 3 Features

Data Import/Export
Basic Reports
Online Customer Support
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
USAN Pre...
ITQlick rating
4.8/5
Score
75/100
Pricing
6/10
License pricing
$34.95 per license
Functionality
9
Compare
Nuance I...
ITQlick rating
3.1/5
Score
92/100
Pricing
6/10
License pricing
Pricing not available
Functionality
4
Winleads
ITQlick rating
3.2/5
Score
91/100
Pricing
5.2/10
License pricing
$495 per license
Functionality
6
FrontSpin
ITQlick rating
4.5/5
Score
83/100
Pricing
4/10
License pricing
Has a free version
Functionality
14
DialerAI
ITQlick rating
3/5
Score
82/100
Pricing
10/10
License pricing
$199 per month
Functionality
20

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.