Shlomi Lavi /
Mar 26, 2022
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Bottom Line: Which is Better - USAN Predictive Dialer or Nuance IVR?
Nuance IVR is more expensive to implement (TCO) than USAN Predictive Dialer, and Nuance IVR is rated higher (92/100) than USAN Predictive Dialer (75/100). USAN Predictive Dialer offers users more features (5) than Nuance IVR (3).
Looking for the right Auto Dialer / Predictive Dialer solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
USAN INC Vs. Nuance
USAN INC: USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s best cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products gives users infinite flexibili...
Nuance: At Nuance, we’re the people who make voice work. We design and deliver intuitive technologies that help people live and work more intelligently. We provide the tools to inform, to connect, and to empower people to be more productive and creative. We give people more than just control over their communications. We give them command of their lives.
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Who is more expensive? USAN Predictive Dialer or Nuance IVR?
The real total cost of ownership (TCO) of Auto Dialer / Predictive Dialer software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for USAN Predictive Dialer and Nuance IVR.
USAN Predictive Dialer price starts at $34.95 per license , On a scale between 1 to 10 USAN Predictive Dialer is rated 6, which is similar to the average cost of Auto Dialer / Predictive Dialer software. Nuance IVR accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 USAN Predictive Dialer is rated 6, which is similar to the average cost of Auto Dialer / Predictive Dialer software.
Bottom line: USAN Predictive Dialer cost is around the same cost of Nuance IVR.
Which software includes more/better features?
We've compared USAN Predictive Dialer Vs. Nuance IVR based on some of the most important and required Auto Dialer / Predictive Dialer features.
USAN Predictive Dialer: Auto Dialer, CRM with Call Center, CTI (Computer Telephony Integration), Inbound Call Center, Virtual Call Center Support.
Nuance IVR: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
USAN extends help to organisation of any kind across various industries. The software has mainly been designed for small and medium businesses with no restriction of industrial background.