Compare VanillaSoft and NICE CXone - Sep 2022

Shlomi LaviShlomi Lavi / Sep 19, 2022

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Bottom Line: Which is Better - VanillaSoft or NICE CXone?

VanillaSoft is more expensive to implement (TCO) than NICE CXone, and NICE CXone is rated higher (88/100) than VanillaSoft (80/100). VanillaSoft offers users more features (3) than NICE CXone (0).

Looking for the right Sales Forecasting solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

VanillaSoft Vs. inContact

VanillaSoft: Whether you're a small business or a large enterprise, your inside sales group is an integral part of your revenue stream. If you are a call center, then productivity and quality are essential features of success. VanillaSoft's hosted, Web-based applications offer an affordable and easy-to-use solution for making the most of your outbound callin...

inContact: inContact helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center call routing, self service and agent optimization solutions.

Who is more expensive? VanillaSoft or inContact Cloud Contact Center?

The real total cost of ownership (TCO) of Sales Forecasting software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for VanillaSoft and inContact Cloud Contact Center.

VanillaSoft price starts at $80 per month , On a scale between 1 to 10 VanillaSoft is rated 4, which is lower than the average cost of Sales Forecasting software. inContact Cloud Contact Center price starts at $90 per user/month , When comparing inContact Cloud Contact Center to its competitors, the software is rated 2 - much lower than the average Sales Forecasting software cost.

Bottom line: VanillaSoft is more expensive than inContact Cloud Contact Center.

Which software includes more/better features?

We've compared VanillaSoft Vs. NICE CXone based on some of the most important and required Sales Forecasting features.

VanillaSoft: Data Import/Export, Basic Reports, Online Customer Support.

inContact Cloud Contact Center: We are still working to collect the list of features for inContact Cloud Contact Center.

Target customer size

VanillaSoft is suitable for a wide range of industries including insurance, banking and finance, education, manufacturing, mortgage, telemarketing, media and communications and nonprofit. The majority of the users of NICE CXone are the entrepreneurs engaging with wide array of small (with about 10 to 100 employees) and/or medium-sized (with about 100 to 1,000 employees) businesses that enjoys the benefits from the IT, web and data hosting and other related information services sector, main with the call center management.



VanillaSoft

ITQlick rating
(4.7/5)

starts at $80 per month

VanillaSoft is customer relationship management software and lead management built for small businesses. Its key features include inbound web lead capture, email marketing, call recording, live monitoring and e...

Categories: CRM, Banking CRM, Call Center, Call Center Workforce Management.

NICE CXone

ITQlick rating
(3.2/5)

starts at $90 per user/month

The NICE CXone is designed to help users to increase their market share and their profitability.

Categories: Call Monitoring, Call Recording, Call Center, Call Center Workforce Management.

Compare specifications

Compare features

VanillaSoft: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

inContact Cloud Contact Center: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
VanillaSoft
ITQlick rating
4.7/5
Score
80/100
Pricing
5.8/10
License pricing
$80 per month
Functionality
23
Compare
NICE CXo...
ITQlick rating
3.2/5
Score
88/100
Pricing
3.4/10
License pricing
$90 per user/month
Functionality
4
Blitz
ITQlick rating
4.7/5
Score
82/100
Pricing
2/10
License pricing
$35 per feature/month
Functionality
7
Review
Core Com...
ITQlick rating
5/5
Score
80/100
Pricing
6.8/10
License pricing
$12 per payee/month
Functionality
6
Winmo
ITQlick rating
4.5/5
Score
79/100
Pricing
6/10
License pricing
Pricing not available
Functionality
3
Review

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.