Shlomi Lavi /
Sep 19, 2022
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Bottom Line: Which is Better - VanillaSoft or NICE CXone?
VanillaSoft is more expensive to implement (TCO) than NICE CXone, and NICE CXone is rated higher (88/100) than VanillaSoft (80/100). VanillaSoft offers users more features (3) than NICE CXone (0).
Looking for the right Sales Forecasting solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
VanillaSoft Vs. inContact
VanillaSoft: Whether you're a small business or a large enterprise, your inside sales group is an integral part of your revenue stream. If you are a call center, then productivity and quality are essential features of success.
VanillaSoft's hosted, Web-based applications offer an affordable and easy-to-use solution for making the most of your outbound callin...
inContact: inContact helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center call routing, self service and agent optimization solutions.
Who is more expensive? VanillaSoft or inContact Cloud Contact Center?
The real total cost of ownership (TCO) of Sales Forecasting software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for VanillaSoft and inContact Cloud Contact Center.
VanillaSoft price starts at $80 per month , On a scale between 1 to 10 VanillaSoft is rated 4, which is lower than the average cost of Sales Forecasting software. inContact Cloud Contact Center price starts at $90 per user/month , When comparing inContact Cloud Contact Center to its competitors, the software is rated 2 - much lower than the average Sales Forecasting software cost.
Bottom line: VanillaSoft is more expensive than inContact Cloud Contact Center.
Which software includes more/better features?
We've compared VanillaSoft Vs. NICE CXone based on some of the most important and required Sales Forecasting features.
VanillaSoft: Data Import/Export, Basic Reports, Online Customer Support.
inContact Cloud Contact Center: We are still working to collect the list of features for inContact Cloud Contact Center.
Target customer size
VanillaSoft is suitable for a wide range of industries including insurance, banking and finance, education,
manufacturing, mortgage, telemarketing, media and communications and nonprofit. The majority of the users of NICE CXone are the entrepreneurs engaging with wide array of small (with about 10 to 100 employees) and/or medium-sized (with about 100 to 1,000 employees) businesses that enjoys the benefits from the IT, web and data hosting and other related information services sector, main with the call center management.