Compare VanillaSoft and inContact Hosted Call Center - Oct 2022

Shlomi Lavi

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Bottom Line: Which is Better - VanillaSoft or inContact Hosted Call Center?

VanillaSoft is more expensive to implement (TCO) than inContact Hosted Call Center, and inContact Hosted Call Center is rated with the same score (80/100) as VanillaSoft (80/100). inContact Hosted Call Center offers users more features (8) than VanillaSoft (3). There is a clear winner in this case and it is inContact Hosted Call Center!

Looking for the right Sales Forecasting solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

VanillaSoft Vs. inContact

VanillaSoft: Whether you're a small business or a large enterprise, your inside sales group is an integral part of your revenue stream. If you are a call center, then productivity and quality are essential features of success. VanillaSoft's hosted, Web-based applications offer an affordable and easy-to-use solution for making the most of your outbound callin...

inContact: inContact helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center call routing, self service and agent optimization solutions.

Who is more expensive? VanillaSoft or inContact Hosted Call Center Software?

The real total cost of ownership (TCO) of Sales Forecasting software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for VanillaSoft and inContact Hosted Call Center Software.

VanillaSoft price starts at $80 per month , On a scale between 1 to 10 VanillaSoft is rated 4, which is lower than the average cost of Sales Forecasting software. inContact Hosted Call Center Software price starts at $100 per user/month , When comparing inContact Hosted Call Center Software to its competitors, the software is rated 2 - much lower than the average Sales Forecasting software cost.

Bottom line: VanillaSoft is more expensive than inContact Hosted Call Center Software.

Which software includes more/better features?

We've compared VanillaSoft Vs. inContact Hosted Call Center based on some of the most important and required Sales Forecasting features.

VanillaSoft: Data Import/Export, Basic Reports, Online Customer Support.

inContact Hosted Call Center Software: Call Queue Management, CRM with Call Center, DTMF (Dial Tone Multi-Frequency), IVR (Interactive Voice Response), Real Time Reporting.

Target customer size

VanillaSoft is suitable for a wide range of industries including insurance, banking and finance, education, manufacturing, mortgage, telemarketing, media and communications and nonprofit. inContact offers scalable solutions to companies of any size.