Shlomi Lavi /
Dec 12, 2022
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Bottom Line: Which is Better - Five9 or CenterWare Inbound?
Five9 is more expensive to implement (TCO) than CenterWare Inbound, and CenterWare Inbound is rated higher (91/100) than Five9 (87/100).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Coordinated Systems Vs. Nuxiba Technologies
Coordinated Systems: CSI is the provider of Virtual Observer, a call recording and workforce optimization solution for contact centers. Virtual Observer's robust features include a web-based user interface, Call Recording, Integrated Screen Capture, Call evaluation and scoring, Dashboard Analytics, Call Insight Speech Analytics, Agent Portal for E-learning and agent d...
Nuxiba Technologies: Nuxiba was created over 15 years ago with the clear mission to provide solutions, tools and services to facilitate customer interaction between your company and your customers; whether this interaction takes place over the telephone, or otherwise helping them to improve their service levels and operating efficiency.
Nuxiba Technologies is a team...
Who is more expensive? Five9 or CenterWare Inbound?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Five9 and CenterWare Inbound.
Five9 price starts at $20,000 per license , On a scale between 1 to 10 Virtual Observer is rated 4, which is lower than the average cost of Call Center software. CenterWare Inbound accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Virtual Observer is rated 4, which is lower than the average cost of Call Center software.
Bottom line: Five9 cost is around the same cost of CenterWare Inbound.
Which software includes more/better features?
We've compared Five9 Vs. CenterWare Inbound based on some of the most important and required Call Center features.
Five9: We are still working to collect the list of features for Five9.
CenterWare Inbound: We are still working to collect the list of features for CenterWare Inbound.
Target customer size
Five9's typical customers include: SMBs, and CenterWare Inbound's target customer size include: Medium and large size businesses.