Shlomi Lavi / Dec 12, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Five9 is more expensive to implement (TCO) than RingCentral Phone, and RingCentral Phone is rated higher (93/100) than Five9 (87/100). RingCentral Phone offers users more features (15) than Five9 (0). There is a clear winner in this case and it is RingCentral Phone!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Coordinated Systems: CSI is the provider of Virtual Observer, a call recording and workforce optimization solution for contact centers. Virtual Observer's robust features include a web-based user interface, Call Recording, Integrated Screen Capture, Call evaluation and scoring, Dashboard Analytics, Call Insight Speech Analytics, Agent Portal for E-learning and agent d...
RingCentral: RingCentral provides cloud computing based phone systems, designed to help small businesses manage mobile, fax, and email communications.
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Five9 and RingCentral Phone.
Five9 price starts at $20,000 per license , On a scale between 1 to 10 Virtual Observer is rated 4, which is lower than the average cost of Call Center software. RingCentral Phone price starts at $19.99 per user/month , When comparing RingCentral Phone to its competitors, the software is rated 4 - lower than the average Call Center software cost.
Bottom line: Five9 cost is around the same cost of RingCentral Phone.
We've compared Five9 Vs. RingCentral Phone based on some of the most important and required Call Center features.
Five9: We are still working to collect the list of features for Five9.
RingCentral Phone: 3-Way Calling, Call Blocking, Call Forwarding, Call Hunt, Call Return (*69).
Five9's typical customers include: SMBs, RingCentral Professional is specifically designed to help individuals who are always on-the-go.
starts at $20,000 per license
Virtual Observer is a cloud-based and an on-premise call recording and call monitoring software. Virtual Observer is suitable for the cloud-based platform that offers various services, which include desktop ana...
Compare Pricingstarts at $19.99 per user/month
RingCentral Professional is a cloud-based phone & call management system designed to serve businesses on the go. The platform helps the users to get directory listings, local business phone numbers that are tol...
PriceDemo| ITQlick Score: | 87/100 |
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| ITQlick Rating: |
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| Pricing: | 4/10 - average cost |
| Category: | Call Center -> Five9 review |
| Company: | Coordinated Systems |
| Pricing: | starts at $20,000 per license |
| Typical customers: | SMBs |
| Platforms: | Desktop, Cloud |
| Links: | Five9 review, Five9 pricing, Five9 alternatives |
| ITQlick Score: | 93/100 |
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| ITQlick Rating: |
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| Pricing: | 4/10 - average cost |
| Category: | VoIP -> RingCentral Phone review |
| Company: | RingCentral |
| Pricing: | starts at $19.99 per user/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Cloud |
| Links: | RingCentral Phone review, RingCentral Phone pricing, RingCentral Phone alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.