Shlomi Lavi /
Dec 12, 2022
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Bottom Line: Which is Better - Five9 or Vocalcom?
Vocalcom is more expensive to implement (TCO) than Five9, and Five9 is rated higher (87/100) than Vocalcom (76/100). Vocalcom offers users more features (5) than Five9 (0).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Coordinated Systems Vs. Vocalcom
Coordinated Systems: CSI is the provider of Virtual Observer, a call recording and workforce optimization solution for contact centers. Virtual Observer's robust features include a web-based user interface, Call Recording, Integrated Screen Capture, Call evaluation and scoring, Dashboard Analytics, Call Insight Speech Analytics, Agent Portal for E-learning and agent d...
Vocalcom: Vocalcom was founded on the principle of simple design, providing solutions that are easy for agents and customers to use. Vocalcom's software is now built all over the world, by a growing group of talented people who love what they do. We embrace change, but we have held on to the spirit with which we began: Listen to customers, act with integrit...
Who is more expensive? Five9 or Vocalcom Cloud Contact Center?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Five9 and Vocalcom Cloud Contact Center.
Five9 price starts at $20,000 per license , On a scale between 1 to 10 Virtual Observer is rated 4, which is lower than the average cost of Call Center software. Vocalcom Cloud Contact Center price starts at $71.41 per user/month , When comparing Vocalcom Cloud Contact Center to its competitors, the software is rated 6 - similar to the average Call Center software cost.
Bottom line: Vocalcom Cloud Contact Center is more expensive than Five9.
Which software includes more/better features?
We've compared Five9 Vs. Vocalcom based on some of the most important and required Call Center features.
Five9: We are still working to collect the list of features for Five9.
Vocalcom Cloud Contact Center: Call Conferencing, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.
Target customer size
Five9's typical customers include: SMBs, Most of the users of Vocalcom Cloud Contact Center are comprised of entrepreneurs having small (with employees ranging from 10 to 100) and/or medium-sized (with employees ranging from 100 to 1,000) businesses as well as large enterprises that use the offering from IT, web and data hosting and related information service sectors, mainly with contact center management.