Shlomi Lavi /
Dec 09, 2022
We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - Vocalcom or TouchStar Dialler?
Vocalcom is more expensive to implement (TCO) than TouchStar Dialler, and Vocalcom is rated higher (76/100) than TouchStar Dialler (25/100). Vocalcom offers users more features (5) than TouchStar Dialler (0).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Vocalcom Vs. Daviker Group
Vocalcom: Vocalcom was founded on the principle of simple design, providing solutions that are easy for agents and customers to use. Vocalcom's software is now built all over the world, by a growing group of talented people who love what they do. We embrace change, but we have held on to the spirit with which we began: Listen to customers, act with integrit...
Daviker Group: Daviker specialise in delivering world class business solutions to Contact Centres in the UK and around the globe, and have years of proven results in increasing productivity, reducing costs and keeping Contact Centres compliant.
Experts in this industry, we understand your business, be it an SME or bluechip organisation, and know that the solut...
Who is more expensive? Vocalcom or TouchStar Dialler?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Vocalcom and TouchStar Dialler.
Vocalcom price starts at $71.41 per user/month , On a scale between 1 to 10 Vocalcom Cloud Contact Center is rated 6, which is similar to the average cost of Call Center software. TouchStar Dialler accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Vocalcom Cloud Contact Center is rated 6, which is similar to the average cost of Call Center software.
Bottom line: Vocalcom is more expensive than TouchStar Dialler.
Which software includes more/better features?
We've compared Vocalcom Vs. TouchStar Dialler based on some of the most important and required Call Center features.
Vocalcom: Call Conferencing, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.
TouchStar Dialler: We are still working to collect the list of features for TouchStar Dialler.
Target customer size
Most of the users of Vocalcom Cloud Contact Center are comprised of entrepreneurs having small (with employees ranging from 10 to 100) and/or medium-sized (with employees ranging from 100 to 1,000) businesses as well as large enterprises that use the offering from IT, web and data hosting and related information service sectors, mainly with contact center management. and TouchStar Dialler's target customer size include: SMBs.