USAN IVR - Top Competitors (Apr 2022)

USAN IVR Review
ITQlick Score: 89/100
ITQlick Rating:
Pricing: 6.2/10 - high cost
Category: Call Center -> USAN IVR review -> USAN IVR competitors
Ranking:Ranked 5 out of 240 Call Center systems
Company: USAN INC
Pricing: starts at $1,000 per license
Typical customers: Small business, Large business
Platforms: Desktop, Cloud
Links: USAN IVR review, USAN IVR pricing guide
Shlomi LaviShlomi Lavi / updated: Apr 14, 2022

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USAN IVR vs. Alternatives in 2023

USAN IVR is a cloud-based contact center software, and in this category, its top alternatives include 8x8 Contact Center, Aircall, Zoho Desk, and Amazon Connect. In select categories listed below, USAN IVR is compared to its top alternatives:
  • Cloud/On-premise: USAN IVR is a fully cloud-based contact and calls center software solution. In comparison, all the top competitors of USAN IVR are fully cloud-based software options.
  • Cost: USAN IVR pricing details are not disclosed, and no free trial or free version is available. In comparison, 8x8 Contact Center pricing starts at $15 per user per month, Aircall pricing starts at $30 per user per month, Zoho Desk pricing starts at 12 per month, billed annually, and Amazon Connect pricing is based on a pay-as-you-go system and starts at $0.018 per minute. All top alternatives of USAN IVR have a free trial offer. In addition, Zoho Desk and Amazon Connect have free versions available.
  • Customers/Industries: USAN IVR targets companies of all sizes across several industry verticals like finance, retail, healthcare, marketing agencies, etc. USAN IVR and its top alternatives target similar customers and industries. In addition, 8x8 Contact Center targets institutions in education, Aircall serves customers in travel & hospitality, Zoho Desk has users in the telecommunications sector, and Amazon Connect offers its services to insurance companies.
  • Functionality: USAN IVR has several powerful features typical for call center software solutions like call routing, caller identification, and authentication, automation, speech recognition, etc. Compared to its top competitors, USAN IVR does not feature AI and ML capabilities like some of its top alternatives, including Amazon Connect and Zoho Desk.
  • Popularity: USAN IVR has over 30 years of experience in the industry, records over one billion minutes annually, and top brands like HONDA Financial Services, Morgan Stanley, and Citi use the platform. In comparison, 8x8 Contact Center has over 2 million users, over 10,000 companies use Aircall, and Zoho Desk has over 50,000 customers.
  • Scalability: USAN IVR is built to scale for organizations of all sizes, making it a highly scalable software solution. In comparison, all top alternatives of USAN IVR are highly scalable software options.
  • Support: Companies that use USAN IVR can access support through email, phone, and a knowledge base support channel. Compared to its top competitors, USAN IVR does not offer support via a live chat channel, which is available for Zoho Desk, Aircall, and 8x8 Contact Center users. Amazon Connect also has an FAQ section available.

USAN IVR alternatives - for small & large Business

Here are the top 4 alternatives to USAN IVR that are worth checking out: Nextiva Hosted Call Center for SMBs, CenterWare Inbound for large size business, 8x8 Contact Center for growing companies, and Parakeet for low budget organizations.

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
USAN IVR
ITQlick rating
3.2/5
Score
89/100
Pricing
6.2/10
License pricing
$1,000 per license
Functionality
4
Best for SMBs
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
Best for Enterprise
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9
Growing
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
Compare
Free version
Parakeet
ITQlick rating
2.8/5
Score
84/100
Pricing
2/10
License pricing
$15 per user/month
Functionality
13

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.