USAN IVR - Top Competitors (Apr 2022)
Compare PricingITQlick Score: | 89/100 |
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ITQlick Rating: |
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Pricing: | 6.2/10 - high cost |
Category: | Call Center -> USAN IVR review -> USAN IVR competitors |
Ranking: | Ranked 5 out of 240 Call Center systems |
Company: | USAN INC |
Pricing: | starts at $1,000 per license |
Typical customers: | Small business, Large business |
Platforms: | Desktop, Cloud |
Links: | USAN IVR review, USAN IVR pricing guide |
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USAN IVR vs. Alternatives in 2023
USAN IVR is a cloud-based contact center software, and in this category, its top alternatives include 8x8 Contact Center, Aircall, Zoho Desk, and Amazon Connect. In select categories listed below, USAN IVR is compared to its top alternatives:- Cloud/On-premise: USAN IVR is a fully cloud-based contact and calls center software solution. In comparison, all the top competitors of USAN IVR are fully cloud-based software options.
- Cost: USAN IVR pricing details are not disclosed, and no free trial or free version is available. In comparison, 8x8 Contact Center pricing starts at $15 per user per month, Aircall pricing starts at $30 per user per month, Zoho Desk pricing starts at 12 per month, billed annually, and Amazon Connect pricing is based on a pay-as-you-go system and starts at $0.018 per minute. All top alternatives of USAN IVR have a free trial offer. In addition, Zoho Desk and Amazon Connect have free versions available.
- Customers/Industries: USAN IVR targets companies of all sizes across several industry verticals like finance, retail, healthcare, marketing agencies, etc. USAN IVR and its top alternatives target similar customers and industries. In addition, 8x8 Contact Center targets institutions in education, Aircall serves customers in travel & hospitality, Zoho Desk has users in the telecommunications sector, and Amazon Connect offers its services to insurance companies.
- Functionality: USAN IVR has several powerful features typical for call center software solutions like call routing, caller identification, and authentication, automation, speech recognition, etc. Compared to its top competitors, USAN IVR does not feature AI and ML capabilities like some of its top alternatives, including Amazon Connect and Zoho Desk.
- Popularity: USAN IVR has over 30 years of experience in the industry, records over one billion minutes annually, and top brands like HONDA Financial Services, Morgan Stanley, and Citi use the platform. In comparison, 8x8 Contact Center has over 2 million users, over 10,000 companies use Aircall, and Zoho Desk has over 50,000 customers.
- Scalability: USAN IVR is built to scale for organizations of all sizes, making it a highly scalable software solution. In comparison, all top alternatives of USAN IVR are highly scalable software options.
- Support: Companies that use USAN IVR can access support through email, phone, and a knowledge base support channel. Compared to its top competitors, USAN IVR does not offer support via a live chat channel, which is available for Zoho Desk, Aircall, and 8x8 Contact Center users. Amazon Connect also has an FAQ section available.
USAN IVR alternatives - for small & large Business
Here are the top 4 alternatives to USAN IVR that are worth checking out: Nextiva Hosted Call Center for SMBs, CenterWare Inbound for large size business, 8x8 Contact Center for growing companies, and Parakeet for low budget organizations.
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.