Shlomi Lavi /
Jun 10, 2022
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Bottom Line: Which is Better - X5 Cloud Contact Center or CenterWare Inbound?
CenterWare Inbound is more expensive to implement (TCO) than X5 Cloud Contact Center, and CenterWare Inbound is rated higher (91/100) than X5 Cloud Contact Center (84/100).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
YTel Vs. Nuxiba Technologies
YTel: YTel is a software company with a passion to help businesses better communicate with leads, prospects and customers. We geek out over the challenges of telecom and deliver best in class communications solutions. Over the years we’ve been able to provide businesses cost effective solutions that power modern communications through phone, text message...
Nuxiba Technologies: Nuxiba was created over 15 years ago with the clear mission to provide solutions, tools and services to facilitate customer interaction between your company and your customers; whether this interaction takes place over the telephone, or otherwise helping them to improve their service levels and operating efficiency.
Nuxiba Technologies is a team...
Who is more expensive? X5 Cloud Contact Center or CenterWare Inbound?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for X5 Cloud Contact Center and CenterWare Inbound.
X5 Cloud Contact Center price starts at $25 per user/month , On a scale between 1 to 10 X5 Cloud Contact Center is rated 4, which is lower than the average cost of Call Center software. CenterWare Inbound accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 X5 Cloud Contact Center is rated 4, which is lower than the average cost of Call Center software.
Bottom line: X5 Cloud Contact Center cost is around the same cost of CenterWare Inbound.
Which software includes more/better features?
We've compared X5 Cloud Contact Center Vs. CenterWare Inbound based on some of the most important and required Call Center features.
X5 Cloud Contact Center: We are still working to collect the list of features for X5 Cloud Contact Center.
CenterWare Inbound: We are still working to collect the list of features for CenterWare Inbound.
Target customer size
X5 Cloud Contact Center's typical customers include: SMBs, and CenterWare Inbound's target customer size include: Medium and large size businesses.