Compare Zendesk and Axosoft Help Desk - Sep 2023

Shlomi Lavi

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Bottom Line: Which is Better - Zendesk or Axosoft Help Desk?

Axosoft Help Desk is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than Axosoft Help Desk (86/100). Zendesk offers users more features (23) than Axosoft Help Desk (3). There is a clear winner in this case and it is Zendesk!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Zendesk Vs. Axosoft, LLC

Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

Axosoft, LLC: Axosoft was founded in 2002 by someone who needed to figure out, “Who is working on what?!” As a senior consultant and project manager, Hamid Shojaee built OnTime for himself. Then he started giving it away free. Before long, hundreds of people were using OnTime... and requesting new features. Fortunately, they were even willing to pay for it, so H...

Who is more expensive? Zendesk or OnTime Help Desk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zendesk and OnTime Help Desk.

Zendesk price starts at $49 per agent/month , On a scale between 1 to 10 Zendesk is rated 2, which is much lower than the average cost of Help Desk software. OnTime Help Desk price starts at $105 per month , When comparing OnTime Help Desk to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: OnTime Help Desk is more expensive than Zendesk.

Which software includes more/better features?

We've compared Zendesk Vs. Axosoft Help Desk based on some of the most important and required Help Desk features.

Zendesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows, Scheduling, Self Service Portal, Service Level Agreements.

OnTime Help Desk: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process. and OnTime Help Desk's target customer size include: Start up, Small business, Medium business, Large business.