Shlomi Lavi /
Sep 28, 2023
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Bottom Line: Which is Better - Zendesk or SolarWinds Service Desk?
SolarWinds Service Desk is more expensive to implement (TCO) than Zendesk, and SolarWinds Service Desk is rated higher (94/100) than Zendesk (92/100). Zendesk offers users more features (23) than SolarWinds Service Desk (18).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zendesk Vs. Samanage
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...
Who is more expensive? Zendesk or SolarWinds?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zendesk and SolarWinds.
Zendesk price starts at $49 per agent/month , On a scale between 1 to 10 Zendesk is rated 2, which is much lower than the average cost of Help Desk software. SolarWinds price starts at $19 per technician/month , When comparing SolarWinds to its competitors, the software is rated 4 - lower than the average Help Desk software cost.
Bottom line: SolarWinds is more expensive than Zendesk.
Which software includes more/better features?
We've compared Zendesk Vs. SolarWinds Service Desk based on some of the most important and required Help Desk features.
Zendesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows, Scheduling, Self Service Portal, Service Level Agreements.
SolarWinds: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey.
Target customer size
Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process. SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations.