Shlomi Lavi /
Mar 07, 2023
We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - Zoho CRM or NetSuite CRM?
NetSuite CRM is more expensive to implement (TCO) than Zoho CRM, and Zoho CRM is rated higher (98/100) than NetSuite CRM (89/100). Zoho CRM offers users more features (16) than NetSuite CRM (13). There is a clear winner in this case and it is Zoho CRM!
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zoho Vs. NetSuite
Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software.
To date, Zoho...
NetSuite:
NetSuite is the world's leading provider of cloud-based business management software. NetSuite helps companies manage core business processes with a single, fully integrated system covering ERP/financials, CRM, ecommerce, inventory and more.
More than 12,000 high-growth and midsized companies and divisions of large enterprises...
Who is more expensive? Zoho CRM or NetSuite CRM+?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zoho CRM and NetSuite CRM+.
Zoho CRM price starts at $14 per user/month , On a scale between 1 to 10 Zoho CRM is rated 2, which is much lower than the average cost of CRM software. NetSuite CRM+ price starts at $129 per month , When comparing NetSuite CRM+ to its competitors, the software is rated 6 - similar to the average CRM software cost.
Bottom line: NetSuite CRM+ is more expensive than Zoho CRM.
Which software includes more/better features?
We've compared Zoho CRM Vs. NetSuite CRM based on some of the most important and required CRM features.
Zoho CRM: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Billing/Invoicing, Campaign Dashboard, Campaign Management, Contact Management, Customer Database, Customer Service, Customer Support Tracking, Dashboards.
NetSuite CRM+: Mobile Access, Campaign Dashboard, Case Management, Customer Database, Customer Self Service Portal.
Target customer size
Zoho CRM is focused on startup to medium firms in different markets. This CRM solution can cater to many businesses.