Compare Zoho CRM Vs. Salesforce

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Zoho CRM Vs. Salesforce - Dec 03, 2018

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Zoho CRM Specifications

Name: Zoho CRM
Company: Zoho
Address Zoho Corporation, Research Boulevard, Austin, TX
Website:Zoho CRM
Software Type: Standalone, Cloud, SaaS
Typical Customers: Start up, Small business, Medium business
Business Area: Customer service, Marketing, Sales management, Service management
Platforms: Desktop, Cloud

Salesforce Specifications

Name: Salesforce
Company: Salesforce.com
Address Salesforce.com Inc, Market Street, San Francisco, CA
Website:Salesforce
Software Type: Standalone, Cloud, SaaS
Typical Customers: Small business, Medium business, Large business
Business Area: Customer service, Marketing, Sales management, Service management
Platforms: Desktop, Mobile, Cloud

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Zoho CRM: 8 Features

Billing/Invoicing
Campaign Dashboard
Campaign Management
Contact Management
Customer Database
Customer Service
Customer Support Tracking
Dashboards

Salesforce: 8 Features

Campaign Dashboard
Campaign Management
Case Management
Contact Management
Customer Database
Customer Self Service Portal
Customer Service
Customer Support Tracking

Compare reviews

Zoho CRM Review
Updated: Oct 10, 2018

Zoho CRM is a system designed for automating and enhancing all customer relationship management processes, such as lead management, e-mail marketing, customer support and inventory management.

The software was developed by Zoho Corporation, which was founded in 1996. The company creates various applications used in businesses, including CRM. Today, over 50,000 companies use Zoho CRM for their daily business operation.

Zoho CRM Average Rating -

The average rating of Zoho CRM is 4 stars. The rating is based on 71 aggregated online reviews.

Zoho CRM Typical Customers

Zoho CRM is aimed at startup to medium companies in different industries. It can be used for service management, customer service, sales management, and marketing. Some of its current customers include Cleartrip, TDirect and Pepperstone.

Read more - Zoho CRM

Salesforce Review
Updated: Dec 03, 2018

Salesforce is a cloud-based CRM software designed to streamline day to day customer-related business activities. This is an application that has all the necessary tools and features for ensuring that sales and marketing are addressed in the best ways possible. A company that has a marketing team can take advantage of this application and use it to share information and collaborate for improving overall company performance.

Salesforce Average Rating -

The average rating of Salesforce is 5 stars. The rating is based on 180 aggregated online reviews.

Salesforce Typical Customers

Salesforce is ideal for individuals as well as companies. Large and medium companies with a wide client network will benefit more from using this software. This is more of a business management program that can facilitate in efficient organization of business tasks. Customers are able to track their queries using the portal that is provided specifically for them. There is a social media plugin that would be useful in social marketing.

Is Salesforce the right software for me?

SalesForce is a product that supports vast CRM functionality, and we at ITQlick.com certainly recommend adding it to your short-list in case your required solution should focus on the following modules: sales and marketing automation, customer service, and knowledge management. If your organization needs software that supports features such as help desk or call center, then we think that SalesForce is less suitable for you, and we will be happy to recommend a solution that better matches your business.

SalesForce is intended for supporting a wide array of industries, such as research and management, banking, and retail and wholesale, to name a few. Yet, its core functionality does not support non-profits activities which are only offered as an add-on is some packages.

Salesforce is best fitted for small, medium, and large organizations that are not limited to an on-premise deployment model and can incorporate a cloud-based solution.Read more - Salesforce

Compare alternatives

    Zoho CRM Alternatives

    The main competitors for Zoho CRM are Sugar CRM and Base CRM.

    Sugar CRM includes customer management & proactive selling based on predicted needs, social selling through collaboration sites, as well as team collaboration through its integrated social platform. This is integrated with multichannel marketing that is personalized bases on customer information, as well as targeted using marketing intelligence. Additionally customer support is also included to drive successful service & customer satisfaction level through efficient management & tracking of work orders.

    Zoho CRM on the other hand is a workflow based system that focuses on lead generation & closure, as well as interaction with customers on multiple channels. There is a marketing au
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Compare pricing

Zoho CRM pricing

Zoho CRM price Starting from $12 Per month/user , on a scale between 1 to 10 Zoho CRM is rated 4, which is lower than the average cost of CRM software.

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Salesforce pricing

Salesforce price Starting from $65 Per month/user , when comparing Salesforce to their competitors, the software is rated 4 - lower than the average CRM software cost.

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