Jobber Review - why 4.6 stars?

Shlomi LaviShlomi Lavi / updated: Nov 25, 2020

We publish unbiased reviews, our opinions are our own and are not influenced by payments from advertisers. Learn more in our advertiser disclosure.

What is Jobber?

Main category: Field Service

Jobber, a Field Service Management software launched in 2011, makes field service work easy by neatly organizing everything from a customers list to invoicing and billing. Fast and easy to use, Jobber’s flexible features were designed to get your serious on-site service work done with ease.

Jobber allows you to keep track of every client interaction, employee location and much more, offering a solution to field service management issues in a single platform. Built with robust features such as job scheduling and client tracking, Jobber can be a good investment for your business.

Jobber rating -

The rating of Jobber is 4.6 stars out of 5 and the total score is 99 out of 100. The rating and score are based on ITQlick expert review. We publish unbiased reviews, learn more in our score and rating methodology page

Typical Customers

While any company can use Jobber, it was specifically developed for field service management companies that provide services to their customers at their property. Versatile features such as estimating, job tracking, file and photo attachments, automated emailing and client reminders, to name a few, make Jobber a comprehensive solution.

Features

With Jobber’s client tracking feature, you can manage your customer’s contact information, working history, notes and more. The calendar feature allows scheduling jobs on a daily and hourly basis. The map feature allows you to track employee location in real-time.

Invoicing and Billing gets faster with Jobber and to save your time invoicing can be done in a batch. With its mobile application, employees can receive schedules, photos, notes and can send invoices directly from the field. If you don’t want your employees to view some selected information, you can seamlessly customise it on Jobber.

Jobber 5 Pros

  • Jobber seamlessly integrates with various tasks and features in one click
  • Jobber provides a comprehensive, mobile solution for on-site service businesses
  • The dashboard efficiently displays all relevant task for a specific period
  • The calendar allows assigning jobs, clients, and notes to employees
  • Integration with PayPal is a quick and easy payment method

Jobber 2 Cons

  • Jobber does not support direct email to clients
  • Jobber may be a bit expensive for start-ups

Competitors & Alternatives

The main competitors for Jobber are Hindsite and ServiceCEO.

ServiceCEO provides a solution for field service management that covers marketing & estimation, sales, job management, scheduling & dispatching as well as customer management. The product supports mobile device access for field service technicians and an online portal for customer to raise & track status on their job requests. Additionally the product can handle invoicing & billing for completed jobs, and it can be integrated with Quickbooks for financial management requirements as well.

Jobber is a similar field service solution that includes scheduling & customer management together with invoicing & payment support. The product supports workflow automation which can be customized to meet business process requirements, and includes integration to both Quickbooks & Xero Accounting for financial management. Jobber is cloud based and supports mobile device access, and also includes integration with GPS for location tracking & route optimization for technicians.

Hindsite on the other hand has a comprehensive scheduling module. This includes supports for recurring work requirements, mass scheduling which require multiple resources for a particular job, as well as visual mapping displays to determine optimal routing & deployment of service technicians. Additionally mobile service management enables technicians to log hours spent on the job, and spare parts utilization to ensure inventory stocking is correctly managed.

In comparison Jobber supports electronic payments for completed jobs as well as the unification of multiple properties of a client for the purposes of billing & invoicing. The product can also handle expense tracking for technicians as well as proactive alerting of customers of upcoming service appointments.. The full list of competitors can be found here.

Jobber Pricing Information

The cost of license starting from $29 per month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 2 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Jobber

Questions to ask the vendor during a demo

Schedule a demo with Jobber and access 25 must ask questions for the vendor while watching Jobber in action.

Jobber Categories

Customer Service
Customer Success
Field Service
Field Service - HVAC
Field Service - Pest Control
Field Service - Work Order
Field Service Mobile Apps
FS Contact Management
FS Billing / Invoicing
FS Scheduling & Dispatch
FS Work Order Management
HVAC GPS Tracking

Jobber specifications

ITQlick Score: 99/100
ITQlick Rating: (4.6/5)
Company: Jobber - Field Service Software
Address: Suite 200, 10822 - 82 Ave, Edmonton, T6E 2B3
Pricing: Starting from $29 per month
Website:Visit Jobber website
Typical customers: Small business
Platforms: Desktop, Mobile, Cloud
Operating Systems: Mac OS, Windows, Linux

Jobber Features

Billing/Invoicing
Customer Service
Document Management
Time Tracking
Customizable Reports
Mobile Access
Work Order Management
Field Service
Fleet management

Jobber Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Jobber
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
99/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$29 per month
Functionality score
23
Software review
HouseCall
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
98/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$49 per user/month
Functionality score
31
Software review
ServiceTitan
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
97/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$199 per technician/month
Functionality score
22
Software review
Dispatch
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
96/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Functionality score
14
Software review
Service
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
96/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.4/10
License pricing license pricing (if provided by the software vendor)
$99 per month
Functionality score
23
Software review
Author
Shlomi Lavi - admin

Shlomi Lavi

Website Linkedin Facebook Twitter

Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.