NetSuite OpenAir Review - why 4.2 stars?

Shlomi Lavi / updated: Jul 14, 2022

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

What is NetSuite OpenAir?

NetSuite OpenAir is a cloud-based professional service automation software that can help project based businesses to obtain complete control and real-time visibility.

NetSuite Inc., the company behind NetSuite OpenAir, was founded back in 1998. The company is headquartered in Silicon Valley with over 2,400 employees in nine offices around the world. NetSuite Inc. is popular for providing ERP, CRM, accounting and ecommerce solutions.

---

---

Who is it best for?

NetSuite OpenAir is perfect for international mid-size and large enterprises, specifically those in software, wholesale distribution, manufacturing, services and retail sectors. Siemens, Software AG and Aravo are some of the clients of NetSuite OpenAir.

Main features and functionalities

NetSuite OpenAir comes with project management, resource management, timesheet management, expense management, reporting, invoicing and customizable dashboards features. The project management features can help users to collaborate in real-time, estimate project profitability, easily setup projects, get complete visibility of project profitability and monitor project progress. The resource management functionality can help users to proactively forecast and allocate resources, optimize profit margins, enhance efficiency and productivity. Additional features include centralized resource management and advanced skills tracking and searching.

Project invoices and project-level revenue recognition processes can be automated using the accounting features. The timesheet management part can help users with timesheet entry and timesheet approvals which ensure flexible time entry and improved visibility and control. Other notable features are expense entry and reporting, advanced expense approvals and workflows, real-time personalized dashboards and self-service collaborative reporting.

What is the actual cost?

The cost of license starts at $399 per user/month. ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for NetSuite OpenAir. You can also find here pricing information from NetSuite OpenAir's website.

Pros

• NetSuite OpenAir is perfect for mid-size and large enterprises that are looking for a professional service automation software
• NetSuite OpenAir comes with multi-language, multi-currency and multi-company support unlike other similar tools
• 24/7 customer service, including phone and online support
• Supported integration with Salesforce, Microsoft Dynamics, QuickBooks and SAP
• NetSuite OpenAir offers mobile access or keeping up-to-date in real-time

Cons

• No open API support limits flexibility and customization
• Report setup can be time consuming and difficult to use for some users
• Integration with Salesforce feature of NetSuite OpenAir is very limited which can be a problem for some users
• The professional service automation software’s resource management capabilities and UI flexibility needs improvement
• The forecasting feature doesn’t get the numbers accurately comparing to other similar PSA solutions

How it stacks up?

Access a head to head analysis of NetSuite OpenAir vs alternative software solutions.

Frequently Asked Questions (FAQs)