Freshsales Review - why 4.7 stars?

Shlomi Lavi / updated: Feb 19, 2023

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

What is Freshsales?

Freshsales (formerly Freshworks CRM) is a cloud-based CRM software designed to align sales and marketing teams towards providing a smooth customer experience. The software comes with features such as:

• Deal Management: With AI-driven insights, end-users can manage all deals in their pipeline, stay on top of deals, and grow revenue faster.
• Email Integration: Freshsales provides end-users with effective sale team management. Sales teams can manage email conversations, send effective outbound campaigns, and accelerate sales performance.
• Formula Fields: With Formula Fields, end-users can easily automate their manual calculations on their CRM with greater speed and accuracy.

Freshsales CRM is a product of Freshworks Inc. based in San Mateo, California, the United States founded in 2010. The company is headquartered in Chennai, Tamil Nadu, India. The company has a workforce of up to 5000 employees.

Who is it best for?

The Freshsales offers great assistance to users belonging to the small business (1-100 employees) and mid-sized business (100 to 500 employees), not to mention freelancers, public administration and non-for-profit, especially the businesses doing CRM, sales, marketing and lead management in the industry of IT and related services and marketing.

Main features and functionalities

Freshsales comes with the following features: mobile support, lead management, deal management, event tracking, built-in phone, email management, sales analytics reporting and integrations of various modules. This software can also spot and place emphasis on leads, pipelining of deals and enrichment of the profile of the user automatically.

The software can also help in making segments and organizing of the team members so that everyone are working in harmony for the success of the business.

What is the actual cost?

Freshsales offers three plans starting from $18 per user per month. The different plans are Growth, Pro, and Enterprise. Each plan offers a free trial.

• Growth- Cost $18 per user per month.

• Pro- Cost $47 per user per month.

• Enterprise- Cost $83 per user per month.

ITQlick pricing score is 3.6 out of 10 (10 is most expensive). Access ITQlick pricing guide for Freshsales. You can also find here pricing information from Freshsales's website.

Pros

• Freshsales supports mail and calendar integrations
• The software is easy to implement
• Freshsales enables end-users to keep track of the pipeline process with financial information and pending tasks
• The software is easy to use

Cons

• Users complain of limited functionalities

How it stacks up?

Access a head to head analysis of Freshsales vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is Freshsales right for you or your business?

Customers seeking to delight their customers and employees will fit into the Freshsales CRM solutions. Freshsales accommodates customers in Finance, Healthcare, Education, Travel Agencies, Law Firms, etc. Examples of customers using Freshsales are Bridgestone, Pearson, Springer Nature, Fiverr, etc.