RingCentral Contact Center Review - why 4.3 stars?

Shlomi Lavi / updated: Jun 22, 2022

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What is RingCentral Contact Center?

RingCentral Contact Center is a comprehensive call center management software that can be accessed in the cloud, scalable and an end-to-end communication solution.

Who is it best for?

The typical customers of RingCentral Contact Center are the business people belonging to small (with employees ranging from 10 to 100) and/or medium-sized (with employees ranging from 100 to 1,000) businesses category as well as large enterprises that use the offering from IT, web and data hosting and related information service sectors, mainly with contact center management.

Main features and functionalities

RingCentral Contact Center offers users with a multi-channel contact center platform in which they are given freedom in the way to interact with their customers. The platform also offers native support for voice, web chat, SMS, email, and fax, with the option to add social media. It comes with advanced inbound and outbound media routing and distribution features enabling the businesses to further enhance their responsiveness with customers.

This platform can be integrated and also scalable. It features interactive voice response/IVR, skill-based automated call distribution/ACD and many more contact center management feature.

What is the actual cost?

The cost of license starts at $14.99 per user/month. ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for RingCentral Contact Center. You can also find here pricing information from RingCentral Contact Center's website.

How it stacks up?

Access a head to head analysis of RingCentral Contact Center vs alternative software solutions.

Frequently Asked Questions (FAQs)