SolarWinds Service Desk Review - why 5 stars?

Samanage Asset Management Review
ITQlick Score: 71/100
ITQlick Rating:
Pricing: 6/10 - average cost
Category: IT Management -> SolarWinds Service Desk review
Ranking:Ranked 21 out of 209 IT Management systems
Company: Samanage
Pricing: starts at $15 per user/month
Typical customers: Start up, Small business, Medium business, Large business
Platforms: Desktop, Cloud
Links: SolarWinds Service Desk pricing, SolarWinds Service Desk alternatives
Shlomi LaviShlomi Lavi / updated: Nov 06, 2022

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What is SolarWinds Service Desk?

SolarWinds Service Desk is an IT service desk and asset management application that aids businesses and entrepreneurs monitor their enterprise and give a faster response to requests and queries from their clients. Knowledge base from resolved incidents helps resolve the same issues to prevent them from recurring. Priorities can also be set and tasks can be assigned to specific users to be handled promptly. It also lets administrators have a real time view on the devices used in the company.
 
SolarWinds Service Desk was developed by the company of the same name, which was founded by Doron Gordon. It aims to help enterprises better manage their IT operations and other aspects of the business operations with the help of SolarWinds Service Desk software.

Who is it best for?

SolarWinds Service Desk is ideal for small to medium to large businesses that need to organize their IT assets and operations. This software is most helpful in small businesses because it cuts the costs that will be incurred along the way, thus adding to their revenues. It can be used on various industries though most helpful for those in the field of technology, retail and software. Some of its clients are IDC, Groupon, Ricoh, Tenaska and Everton.

Main features and functionalities

SolarWinds Service Desk has very useful and user-friendly features to help enterprises manage their IT operations. Businesses will be able to better manage and monitor their operations with the help of these very useful features. The IT Asset Management feature aids the organization in observing its assets and control them in such a way that each asset is managed to its fullest potential. The Problems & Changes feature allows the business to formulate guidelines and strategies to be executed through the organization. Risk Detection will help identify both hardware and software for potential risks that may harm the enterprise’s system. Mobile Access allows users to still be in the loop even when they are out and about with the use of tablets and smart phones. The Self-Service Portal allows the users to solve matters and concerns on their own without having to involve more people in the problem solving.

What is the actual cost?

The cost of license starts at $15 per user/month. ITQlick pricing score is 6 out of 10 (10 is most expensive). Access ITQlick pricing guide for SolarWinds Service Desk. You can also find here pricing information from SolarWinds Service Desk's website.

Pros

  • Unlike many of its competitors, SolarWinds Service Desk, this software allows for the integration of asset management and service management.
  • It helps protect the user as it incorporates both contracts and licenses.
  • SolarWinds Service Desk has support for several devices, enhancing portability of tasks.
  • The company offers great support to its customers therefore reducing long downtime when a problem is encountered.
  • In case you are in doubt of its capability, you can get a free trial version.

Cons

  • SolarWinds Service Desk does not support any other languages besides English.
  • It’s not usable in all countries hence relocation to an unsupported country means getting another option.
  • The monthly subscription fee might not be tenable to startup and small businesses.
  • It lacks open API, a factor that limits the integration of many third party applications.
  • It’s so elaborate and has several windows that the users must acquaint themselves with if they are to fully utilize it.

How it stacks up?

Access a head to head analysis of SolarWinds Service Desk vs alternative software solutions.
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SolarWin...
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Symantec...
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Windows ...
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3.3/5
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$239.99 per license
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4
Mendix A...
ITQlick rating
3.8/5
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87/100
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6.8/10
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$50 per 5 users/month
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PingFederate
ITQlick rating
4.3/5
Score
87/100
Pricing
5.6/10
License pricing
$20,000 per year
Functionality
4

Frequently Asked Questions (FAQs)

Is it the best IT Management system?

SolarWinds Service Desk is ranked 21 out of 209 software in their category (IT Management systems).

How they are rated on ITQlick?

The rating of SolarWinds Service Desk is 5 stars out of 5 and the total score is 71 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, SolarWinds Service Desk makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently SolarWinds Service Desk can't be accessed on mobile, you would need to access it from your computer.

Differences between SolarWinds Service Desk and alternatives?

The most popular alternatives to SolarWinds Service Desk in 2023: Symantec Altiris, Windows 7, Informatica PowerCenter, PingFederate, Mendix App. Access the complete competitors analysis here - SolarWinds Service Desk VS IT Management Software alternatives.

List of categories

Fixed Asset Management
CRM
Customer Service
Customer Success
Help Desk
Online CRM
Marketing Automation
Hotel CRM
Knowledge Management
CRM
Complaint Management
Customer Service

List of features

Asset Management
Billing and Invoicing
Change Management
Contract Management
Customer Survey
Email Integration
Incident / Request Management
ITIL Compliant
Knowledge Base/FAQ
LDAP/Active Directory Synchronization
Mobile Integration
Multi-Site Support
Remote Control Access
Reporting
Rules/Workflows

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.