Freshservice Review - why 4.5 stars?

Freshservice Review
ITQlick Score: 87/100
ITQlick Rating:
Pricing: 2/10 - low cost
Category: Help Desk -> Freshservice review
Ranking:Ranked 10 out of 210 Help Desk systems
Company: FRESHDESK INC.
Pricing: starts at $19 per agent/month
Typical customers: Small, medium and large size businesses
Platforms: Mobile, Cloud
Links: Freshservice pricing, Freshservice alternatives
Shlomi LaviShlomi Lavi / updated: Jul 07, 2022

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What is Freshservice?

Freshservice is an IT asset management solution for businesses of all sizes. It offers help in such domains as compliance, service management, reporting, and asset management. The software was designed and launched by Freshservice Inc headquartered in California, United States.

Who is it best for?

Customers of the software include businesses of all sizes and types. Major industries where it has been deployed include consulting services, retail and wholesale, financial services, healthcare and hospitality, education, government, and others. Some major clients of the software include UNICEF, Carlson Companies Inc, and Goodreads etc.

Main features and functionalities

Freshservice features compliance services of contract management, software monitoring, purchase order tracking, vendor management, and warranty lookup. Asset management services of the software include asset tagging, automatic asset discovery, hardware inventory management, location tracking, relationship management, and software inventory management.

Service management capabilities offered by the software include client management, knowledge base, problem management, self service web portal, service catalog, and task management. The software features customizable dashboards and custom reports builder with support for API. It also offers support for the creation of scheduled reports and template reports.

What is the actual cost?

Freshservice pricing is based on its subscription plans: Starter, Growth, Pro, and Enterprise. Pricing is billed monthly or annually per agent, and there is a free trial offer for new users.
  • Freshservice Starter pricing starts at $19/month, billed annually, or $29/month, billed monthly, and has features such as incident management, knowledge base, etc.
  • Freshservice Growth pricing starts at $49 per month, billed annually, or $59 per month, billed monthly. The plan has all Starter features plus a service catalog, on-call management, etc.
  • Freshservice Pro pricing starts at $89 per month, billed annually, or $109 per month, billed monthly, and it covers all Growth features plus problem management, change management, etc.
  • Freshservice Enterprise pricing starts at $109 per month, billed annually, or $129 per month, billed monthly, and it covers all Pro features plus Freddy Agent Assist, sandbox, etc.

ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for Freshservice. You can also find here pricing information from Freshservice's website.

Pros

  • Freshservice is a feature-rich help desk software
  • The platform is relatively easy to use and learn
  • Freshservice has a powerful and automated knowledge base feature

Cons

  • The asset management features on Freshservice are somewhat limited
  • The search functionality is not as intuitive as required

How it stacks up?

Access a head to head analysis of Freshservice vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
Freshservice
ITQlick rating
4.5/5
Score
87/100
Pricing
2/10
License pricing
$19 per agent/month
Functionality
34
Compare
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zoho Des...
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per agent/month
Functionality
3
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48

Frequently Asked Questions (FAQs)

Is it the best Help Desk system?

Freshservice is ranked 10 out of 210 software in their category (Help Desk systems).

How they are rated on ITQlick?

The rating of Freshservice is 4.5 stars out of 5 and the total score is 87 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, Freshservice makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access Freshservice on your mobile/smart phone.

What should we ask during a demo session?

Differences between Freshservice and alternatives?

The most popular alternatives to Freshservice in 2023: Freshdesk, SolarWinds Service Desk, Zendesk, Zoho Desk, FuseDesk. Access the complete competitors analysis here - Freshservice VS Help Desk Software alternatives.

Is Freshservice right for you or your business?

Freshservice is a cloud-based help desk solution for HR, finance, legal, facilities, and marketing teams in the hi-tech, education, financial services, and healthcare industries. The software is highly scalable and suitable for small, midsize, and enterprise customer service teams.

List of categories

Dashboards & KPIs
Banking CRM
Casino CRM
Complaint Management
Customer Loyalty
Healthcare CRM
Help Desk
Insurance CRM
Online CRM
Pharmaceutical CRM
Web Collaboration
Real Estate CRM

List of features

Email integration
Asset Management
Billing and Invoicing
Contract Management
Customer Survey
ITIL Compliant
Knowledge Base/FAQ
LDAP/Active Directory Synchronization
Mobile Integration
Remote Control Access
Reporting
Rules/Workflows
Scheduling
Self Service Portal
Service Level Agreements

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.