USERSNAP Review - why 5 stars?

Shlomi Lavi / updated: Mar 11, 2022

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What is USERSNAP?

Usersnap is a customer feedback software designed for SaaS companies. The software comes with many features, and some of them are mentioned below:

• Active Listening: This feature allows businesses to add a dedicated feedback feature to their website or app to receive issues and suggestions.
• See What Your Users See: This group of features allows customers of businesses to draw and pin comments directly on screens with their in-app widget.
• Research Effortlessly: This group of features allows businesses to get insights into how to enhance their customer experience.
• Build Relationships with Users: This feature allows businesses to collect customer feedback across various channels and devices.

Usersnap is a customer feedback software that was founded in 2013. The company has about 50 employees, and they have offices in San Francisco and Vienna.

Who is it best for?

The typical customers of Usersnap software are the individuals or organizations in the small businesses (having one to 100 employees) and/or medium-sized businesses (having 100 to 1,000 employees) that rely on the services from the industry of IT, data hosting and information related services, mainly about bug tracking.

Main features and functionalities

Usersnap helps users by giving reports about the bugs where they appear in the uses browser, provide feedback on design drafts and website prototypes, can be integrated seamlessly in existing workflows, minimize the time spent on communication, and integrates with a wide range of bug trackers, with project management tools, with customer care tools.

It also receive meta-information with every screenshot. It will work in every major browser. There is no need to install any browser plugin and it comes with customizable feedback widget.

What is the actual cost?

Usersnap has 5 license pricing plans for their customers, and they are the Basic Plan priced at $9 per month (allows 2 team members‍ and 1 feedback project), the Startup Plan priced at $69/month (allows 10 team members‍ and 5 feedback projects), the ‍Company Plan priced at $129/month (allows 15 team members‍ and 15 feedback projects), the ‍Premium Plan priced at $249/month (allows 25 team members‍ and 25 feedback projects‍), and finally, Enterprise Plan priced at starts from $949/month.

ITQlick pricing score is 5.8 out of 10 (10 is most expensive). Access ITQlick pricing guide for USERSNAP. You can also find here pricing information from USERSNAP's website.

Pros

• Its tasks assigning and closeout feature is well-designed
• Usersnap is easy to implement
• The software runs smoothly and effectively carries out its tasks

Cons

• The software has minimal widget customization
• Performs poorly in some tests like the Lighthouse web tests

How it stacks up?

Access a head to head analysis of USERSNAP vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is USERSNAP right for you or your business?

Usernap is a customer feedback software designed for SaaS companies, Enterprise Feedback, and Web/Software Agencies that want to take customer feedback and enhance customer relations productively. Big companies in the world use the software, and some of them are Facebook, CISCO, Airbus, Lyft, Microsoft.