ServiceNow - Top Competitors (Oct 2022)
Compare Pricing
| ITQlick Score: | 78/100 |
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| ITQlick Rating: |
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| Pricing: | 4/10 - average cost |
| Category: | Customer Service -> ServiceNow review -> ServiceNow competitors |
| Ranking: | Ranked 11 out of 46 Customer Service systems |
| Company: | Servicenow |
| Pricing: | starts at $100 per user/month + standard ITSM package |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Cloud |
| Links: | ServiceNow review, ServiceNow pricing guide |
Shlomi Lavi / updated: Oct 24, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
ServiceNow vs. Alternatives in 2024
SugarCRM is configurable customer relationship management software for small to large businesses like ServiceNow. However, ServiceNow has better CRM features than SugarCRM such as incident management, problem management, release management, and self—servicing portal. ServiceNow also has more advanced customer support system than SugarCRM for it uses chatbots to quickly respond to customers’ queries.Both have agent performance monitoring capabilities but only ServiceNow has online onboarding and employee entry to exit processing functions. ServiceNow has higher customer reviews online and is a more beneficial Help Desk and CRM solution for its wider range of features.
amoCRM is CRM software for the same client size as ServiceNow. However, amoCRM pricing is lower than ServiceNow for only $15 a month. They have similar functions such as task management, task tracking, and workflow management.
ServiceNow caters more CRM and HR solutions than amoCRM like face-to-face IT support request, incident routing, performance analytics, asset management, and more. Both have excellent vendor reputation online but ServiceNow is a better choice than amoCRM since amoCRM focuses only on messenger-based sales solutions.
ServiceNow alternatives - for small & large Business
Here are the top 4 alternatives to ServiceNow that are worth checking out: Customer Thermometer for SMBs, Zoho Support for large size business, Kayako Fusion for growing companies, and Request Tracker for low budget organizations.
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.