Abacus Cloud Review - why 4.6 stars?

Abacus Cloud Review
ITQlick Score: 83/100
ITQlick Rating:
Pricing: 2/10 - low cost
Category: Private cloud -> Abacus Cloud review
Ranking:Ranked 2 out of 12 Private cloud systems
Company: Abacus Group
Pricing: starts at $9 per user/month
Typical customers: SMBs
Platforms: Cloud
Links: Abacus Cloud pricing, Abacus Cloud alternatives
Shlomi LaviShlomi Lavi / updated: Dec 17, 2022

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What is Abacus Cloud?

Abacus Cloud is a web based call center management solution for businesses of all sizes. It manages inbound and out-bound calling and offers analytics and reporting capabilities. The software was designed and launched by Abacus Group headquartered in Massachusetts, United States.

Who is it best for?

The software is a viable product for businesses of all sizes and a variety of types. It can be deployed in such major industries and domains as information technology, banking and finance, education, non-profit, automation and manufacturing, and others. Some notable clients of the software include American Express BTC, Brown Brothers Harriman, Capital Crossing Bank, and others.

Main features and functionalities

The software offers a variety of inbound calling capabilities of call queue management, computer telephony integration, private branch exchange, skills based routing, toll free number provisioning, and voicemail. It offers an unlimited number of auto-attendants for call routing to extensions, groups, conferences, and queues. Multiple extensions can be joined in a group and routed sequentially or simultaneously.

Abacus Cloud offers out-bound calling services of auto-dialing, call list importing, and out-bound IVR. Other important capabilities include call scheduling, call recording, contact history databasing, personal call logs, call blocking, custom music on hold, disaster recovery, and others.

What is the actual cost?

The cost of license starts at $9 per user/month. ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for Abacus Cloud. You can also find here pricing information from Abacus Cloud's website.

How it stacks up?

Access a head to head analysis of Abacus Cloud vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
Abacus C...
ITQlick rating
4.6/5
Score
83/100
Pricing
2/10
License pricing
$9 per user/month
Functionality
15
Compare
Zipcloud
ITQlick rating
5/5
Score
89/100
Pricing
4.6/10
License pricing
$10.69 per month
Functionality
7
Bitnami
ITQlick rating
4.5/5
Score
62/100
Pricing
4.4/10
License pricing
$24 per month
Functionality
3
Cloudyn
ITQlick rating
4.3/5
Score
62/100
Pricing
5/10
License pricing
$229 per month
Functionality
5
ParkMyCloud
ITQlick rating
4.3/5
Score
62/100
Pricing
5.4/10
License pricing
$2 per month
Functionality
3

Frequently Asked Questions (FAQs)

Is it the best Private cloud system?

Abacus Cloud is ranked 2 out of 12 software in their category (Private cloud systems).

How they are rated on ITQlick?

The rating of Abacus Cloud is 4.6 stars out of 5 and the total score is 83 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, Abacus Cloud makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently Abacus Cloud can't be accessed on mobile, you would need to access it from your computer.

What should we ask during a demo session?

Differences between Abacus Cloud and alternatives?

The most popular alternatives to Abacus Cloud in 2023: Zipcloud, Cloudyn, ParkMyCloud, MultCloud, Bitnami. Access the complete competitors analysis here - Abacus Cloud VS Private cloud Software alternatives.

List of categories

Auto Dialer / Predictive Dialer
IVR
VoIP
Call Center
Data integration
Expense Management
Time and Attendance
Contact management
Voice Recognition
Professional Services Automation

List of features

Basic Reports
Data Import/Export
Online Customer Support
Spend Control
Expense Management

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.