Abacus Cloud Review - why 4.6 stars?
Compare Pricing
| ITQlick Score: | 83/100 |
|---|---|
| ITQlick Rating: |
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| Pricing: | 2/10 - low cost |
| Category: | Private cloud -> Abacus Cloud review |
| Ranking: | Ranked 2 out of 12 Private cloud systems |
| Company: | Abacus Group |
| Pricing: | starts at $9 per user/month |
| Typical customers: | SMBs |
| Platforms: | Cloud |
| Links: | Abacus Cloud pricing, Abacus Cloud alternatives |
Shlomi Lavi / updated: Dec 17, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Table of Contents
What is Abacus Cloud?
Abacus Cloud is a web based call center management solution for businesses of all sizes. It manages inbound and out-bound calling and offers analytics and reporting capabilities. The software was designed and launched by Abacus Group headquartered in Massachusetts, United States.Who is it best for?
The software is a viable product for businesses of all sizes and a variety of types. It can be deployed in such major industries and domains as information technology, banking and finance, education, non-profit, automation and manufacturing, and others. Some notable clients of the software include American Express BTC, Brown Brothers Harriman, Capital Crossing Bank, and others.Main features and functionalities
The software offers a variety of inbound calling capabilities of call queue management, computer telephony integration, private branch exchange, skills based routing, toll free number provisioning, and voicemail. It offers an unlimited number of auto-attendants for call routing to extensions, groups, conferences, and queues. Multiple extensions can be joined in a group and routed sequentially or simultaneously.Abacus Cloud offers out-bound calling services of auto-dialing, call list importing, and out-bound IVR. Other important capabilities include call scheduling, call recording, contact history databasing, personal call logs, call blocking, custom music on hold, disaster recovery, and others.
What is the actual cost?
The cost of license starts at $9 per user/month. ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for Abacus Cloud. You can also find here pricing information from Abacus Cloud's website.How it stacks up?
Access a head to head analysis of Abacus Cloud vs alternative software solutions. ITQlick rating
Score
Pricing
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Abacus C...
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4.6/5
Score
83/100
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$9 per user/month
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Frequently Asked Questions (FAQs)
List of categories
Auto Dialer / Predictive Dialer
IVR
VoIP
Call Center
Data integration
Expense Management
Time and Attendance
Contact management
Voice Recognition
Professional Services Automation
List of features
Basic Reports
Data Import/Export
Online Customer Support
Spend Control
Expense Management
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.