ACT! Premium Review

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Last updated: Aug 11, 2020

ACT! Premium Review

ITQlick rating
(3.7/5)

Starting from $25 per user/month

Act! Premium is a customer relationship management software that can help users to organize customer details and prospect in one single solution. Users can drive sales results and market services and products i...

  • Categories (4/19):

    • Banking CRM
    • Casino CRM
    • Channel Management
    • Customer Relationship Management

Shlomi Lavi / updated: Aug 11, 2020

What is ACT! Premium Used For?

Act! Premium is a customer relationship management software that can help users to organize customer details and prospect in one single solution. Users can drive sales results and market services and products in a better way using this software. The CRM solution also includes mobile access.

Swiftpage, the company behind Act! Premium has been providing CRM and digital marketing solutions since 2001. They are headquartered in Denver, Colorado and are also known for their products Act! emarketing and Saleslogix. They provide CRM and digital marketing solutions with top-notch customer support.

Average Rating -

The rating of ACT! Premium is 3.7 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

Act! Premium is suitable for workgroups and sales teams of small and midsize growing companies but can be used by large enterprises as well. Industries providing various services, manufacturing industries, wholesale traders, insurance companies and real estate industries can use this software. American Health Insurance and 5Star Life Insurance Company are some of the clients of Act! Premium.

Features

Act! Premium comes with call tracking, automated tasks, MS Outlook, MS Office support, central database, integrated emarketing services and group dashboards features for users. Users can quickly access to all relationship details from any internet enabled devices. The software can help users to understand when and how to manage prospects and customers using the integrated emarketing services. Users can store contact info and related activities, notes, history, opportunities and social media updates in one single place.

The software offers mobile solution for Android and iOS devices. The actionable dashboard comes with more than 40 pre-built reports and can show graphical representations. The software automates practice processes and can help users can track sales opportunity information. The emarketing tool offers email campaign, intelligent call leads for recommending hot leads, Facebook, LinkedIn and Twitter support and monthly pay as you go subscription plans.

ACT! Premium 5 Pros

  • Act! Premiumoffers mobile CRM solution for iOS and Android device users
  • Act! Premium offers social sharing features and supports Facebook, Twitter and LinkedIn
  • The reporting tool of Act! Premium offers more than 40 pre-built reports
  • The CRM software offers split-window design to help users manage multiple tasks easily
  • The CRM solution supports keeping track of daily activities, meetings and phone calls unlike other similar tools

ACT! Premium 2 Cons

  • Act! Premium doesn’t offer dialing features within the software like other similar tools
  • Act! Premium doesn’t offer much forecasting features for users like other similar tools

Competitors & Alternatives

Some of the main competitors for ACT Premium are Nimble CRM and Relenta.

Nimble CRM is a customer management system that includes contact management, task & activity management, as well as sales and marketing. It also tracks social networks for prospect and customer communications and unify them in one data stream. The product also includes a rules based engine that analyzes data trends, customer history and behavior, to provide valuable insights that can be used for better customer targeting and conversion. Additionally there is a library of add-on products that can provide extended functionality as well.

In comparison ACT Premium provides contact management which is integrated with Google Apps, Microsoft Office, LinkedIn and leading social networks. Additionally the product supports DropBox integration for cloud based document management and storage. ACT Premium also connects with leading e-marketing services to create effective campaigns based on customer segmented lists. Users can also configure the product to support customer management best practices for better engagement.

Another solution is provided by Relenta which offers customer management and email marketing together with a collaboration platform. This can be used as a centralized workplace for sharing information, scheduling, as well as managing customers. There is also an integrated sales pipeline to manage the lead to customer progression and track revenue potential.

ACT Premium also provides collaboration features but includes support for joint calendars & scheduling as well as dashboards to monitor team performance on a variety of indicators. Additionally the product is available for desktop; web based as well as hosted solutions, and can be used with mobile devices as well.

ACT! Premium Pricing Information

The cost of license starting from $25 per user/month. The experts at ITQlick has reviewed ACT! Premium pricing and gave the software a total cost of ownership (TCO) rating of 2.8 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching ACT! Premium in action

ACT! Premium Categories

Banking CRM
Casino CRM
Channel Management
Customer Relationship Management
Customer Loyalty
Healthcare CRM
Insurance CRM
Lead Generation
Mac CRM
Mobile CRM
Online CRM
Pharmaceutical CRM

Specifications

Company:
Address: North Street, Newcastle upon Tyne, United Kingdom
Customers: Small business
Business Area: Cross Business Areas
Platforms: Desktop, Mobile
Operating Systems: Mac OS, Windows, Linux

ACT! Premium Features

Customer Service
Marketing Automation
Sales Automation
Collaboration Center

ACT! Premium Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
ACT!
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
88/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.8/10
License pricing license pricing (if provided by the software vendor)
$25 per user/month
Hosting
On premise and Cloud
Functionality score
23
Fit small business
Fit medium business
Fit large business
Software review
Pipedrive
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
99/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Hosting
On premise and Cloud
Functionality score
19
Fit small business
Fit medium business
Fit large business
Software review
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
98/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Hosting
On premise and Cloud
Functionality score
36
Fit small business
Fit medium business
Fit large business
Software review
Compare
Nimble
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
97/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$19 per user/month
Hosting
On premise and Cloud
Functionality score
31
Fit small business
Fit medium business
Fit large business
Software review
Keap
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
97/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.8/10
License pricing license pricing (if provided by the software vendor)
$24 per month
Hosting
On premise and Cloud
Functionality score
35
Fit small business
Fit medium business
Fit large business
Software review
Compare