ACT! Premium Review - why 3.7 stars?

ACT! Premium Review
ITQlick Score: 88/100
ITQlick Rating:
Pricing: 2.8/10 - low cost
Category: CRM -> ACT! Premium review
Ranking:Ranked 21 out of 605 CRM systems
Company: Sage
Pricing: starts at $37.50 per user/month
Typical customers: Small businesses and start ups
Platforms: Desktop, Mobile
Links: ACT! Premium pricing, ACT! Premium alternatives
Shlomi LaviShlomi Lavi / updated: Jan 09, 2023

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What is ACT! Premium?

Act! Premium is a customer relationship management software that can help users to organize customer details and prospect in one single solution. Users can drive sales results and market services and products in a better way using this software. The CRM solution also includes mobile access.

Swiftpage, the company behind Act! Premium has been providing CRM and digital marketing solutions since 2001. They are headquartered in Denver, Colorado and are also known for their products Act! emarketing and Saleslogix. They provide CRM and digital marketing solutions with top-notch customer support.

Who is it best for?

Act! Premium is suitable for workgroups and sales teams of small and midsize growing companies but can be used by large enterprises as well. Industries providing various services, manufacturing industries, wholesale traders, insurance companies and real estate industries can use this software. American Health Insurance and 5Star Life Insurance Company are some of the clients of Act! Premium.

Main features and functionalities

Act! Premium comes with call tracking, automated tasks, MS Outlook, MS Office support, central database, integrated emarketing services and group dashboards features for users. Users can quickly access to all relationship details from any internet enabled devices. The software can help users to understand when and how to manage prospects and customers using the integrated emarketing services. Users can store contact info and related activities, notes, history, opportunities and social media updates in one single place.

The software offers mobile solution for Android and iOS devices. The actionable dashboard comes with more than 40 pre-built reports and can show graphical representations. The software automates practice processes and can help users can track sales opportunity information. The emarketing tool offers email campaign, intelligent call leads for recommending hot leads, Facebook, LinkedIn and Twitter support and monthly pay as you go subscription plans.

What is the actual cost?

Act! CRM has three pricing plans starting at $18 per user per month. The different plans are Starter, Professional, and Expert. All plans offer both monthly and annual contracts.

  • Starter- Costs $18 per user per month.

  • Professional- Costs $35 per user per month.

  • Expert- Costs $65 per user per month.

ITQlick pricing score is 2.8 out of 10 (10 is most expensive). Access ITQlick pricing guide for ACT! Premium. You can also find here pricing information from ACT! Premium's website.

Pros

  • ACT! Premium is generally easy to understand and use
  • Act! Premium offers social sharing features and supports Facebook, Twitter and LinkedIn
  • The platform has an offline feature that enables users to work even without an internet connection
  • ACT! Premium offers an extensive customer database
  • The CRM solution supports keeping track of daily activities, meetings and phone calls unlike other similar tools

Cons

  • ACT! Premium only supports on-premise hosting, making the software less flexible and unable to support on-the-go access
  • Act! Premium doesn’t offer much forecasting features for users like other similar tools
  • The customer support of Act! Premium doesn’t offer any live chat feature for users
  • The integrations with Office and Google are sometimes problematic
  • The CRM software doesn’t offer competitor tracking features like other similar tools

How it stacks up?

Access a head to head analysis of ACT! Premium vs alternative software solutions.
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Review

Frequently Asked Questions (FAQs)

Is it the best CRM system?

ACT! Premium is ranked 21 out of 605 software in their category (CRM systems).

How they are rated on ITQlick?

The rating of ACT! Premium is 3.7 stars out of 5 and the total score is 88 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, ACT! Premium makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

No, the software in not cloud based so you would need to install it locally and connect it directly to a server.

Can it be used on mobile?

Yes, you can access ACT! Premium on your mobile/smart phone.

What should we ask during a demo session?

Differences between ACT! Premium and alternatives?

The most popular alternatives to ACT! Premium in 2023: Pipedrive, Salesforce CRM, Zoho CRM, Nimble, Keap. Access the complete competitors analysis here - ACT! Premium VS CRM Software alternatives.

Is ACT! Premium right for you or your business?

ACT! Premium is an on-premise customer relationship management solution for small, midsize, and large-scale businesses. Teams across several industries such as financial services, beauty & wellness, and real estate use ACT! Premium. Inex, CharterCapital, and Mercer Group, Inc. are a few notable clients who use ACT! Premium.

List of categories

Banking CRM
Casino CRM
Channel Management
Customer Relationship Management
Customer Loyalty
Healthcare CRM
Insurance CRM
Lead Generation
Mac CRM
Mobile CRM
Online CRM
Pharmaceutical CRM

List of features

Customer Service
Marketing Automation
Sales Automation
Collaboration Center

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.