AffinityLive Sync Review - why 4.7 stars?

AffinityLive Sync Review
ITQlick Score: 86/100
ITQlick Rating: (4.7/5)
Pricing: 3.2/10 - low cost
Category: Help Desk -> AffinityLive Sync
Ranking:Ranked 10 out of 207 Help Desk systems
Company: AffinityLive
Pricing: starts at $39 per month
Typical customers: Small, medium and large size businesses
Platforms: Cloud
Links: AffinityLive Sync pricing, AffinityLive Sync alternatives

Shlomi LaviShlomi Lavi / updated: Aug 14, 2020

We publish unbiased reviews, our opinions are our own and are not influenced by payments from advertisers. Learn more in our advertiser disclosure.

What is AffinityLive Sync?

Accelo, which was previously known as AffinityLive Sync, is a cloud-based customer relationship management system. The software is designed for use in businesses of all sizes starting from small-sized businesses, medium-sized businesses, and large enterprises. Accelo comes with mobile support features that allow users to use it on their Android phones as well as the iOS version.

The software provides various functionalities ranging from managing customers to managing sales and inventory. Major features include task management, internal chat integration, and lead scoring among others. Accelo is the company that develops and distributes Accelo software. The company is based in the United States and has been operating since the year 2011.

What is AffinityLive Sync rating? ()

The rating of AffinityLive Sync is 4.7 stars out of 5 and the total score is 86 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are AffinityLive Sync's typical customers?

Main customer base of the software comes from small and medium businesses. Major industries where it can be deployed include technology and software development, financial services, retail and wholesale, government, marketing and advertisement, and others. Some notable clients of the software include Bang Online Marketing, Commerce Kitchen, and Virya Technologies etc.

Is AffinityLive Sync the best Help Desk?

AffinityLive Sync is ranked 10 out of 207 software in their category (Help Desk systems).

What are their main features and functionalities?

AffinityLive offers comprehensive email management for efficient customer support. This includes isolation of important client messages from the inboxes, maintenance of a searchable database for client conversations, live view of client activity from inside Gmail, and management of incoming company emails. CRM capabilities of the software include custom fields and categories, filtering and reporting, automatic contact creation, and database export.

The software offers two-way synchronization with Microsoft Exchange, Outlook, Google Contacts, and Office365. Other important capabilities include timesheet reports, automated work logs, creation and conversion of quotes, custom filtering, project management, contract and retainer management, invoicing, dynamic scheduling, resource forecasting, and client portal etc.

What are AffinityLive Sync's pros? (3 Pros)

  • Accelo is easy to use for beginners
  • It is customizable while using a premium plan
  • Accelo is fast under bulk work

What are AffinityLive Sync's cons? (2 cons)

  • Accelo is not flexible enough
  • Cannot be integrated with other applications

Who are their main alternatives?

The two major competitors of Accelo are Agile CRM and Virtuagym. Agile CRM is both cloud-based as well as on-premise while Accelo is a cloud-based software only. Accelo works properly in all businesses environments including small-sized businesses, medium-sized businesses, and large enterprises, while Agile CRM is suitable for use majorly in medium-sized businesses and large enterprises.

Agile CRM comes with social media integration, a feature that is not available in Accelo. Based on the available online reviews, Accelo has ratings of 4.5 while Agile CRM has ratings of 4.3. Unlike Accelo, which is cloud-based software, Virtuagym is both cloud-based as well as on-premise.

Accelo offers users with a marketing automation integration that helps the user market their goods and produce marketing content a feature that is not available in Virtuagym. Virtuagym is suitable to promote business growth more than Accelo since it is both cloud-based and on-premise making it flexible. According to most online reviews, Accelo has ratings of 4.5 while Virtuagym has ratings of 4.0.

What is the cost of AffinityLive Sync?

The cost of license starts at $39 per month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 3.2 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for AffinityLive Sync

What should you ask AffinityLive during a demo session? (65 questions)

Schedule a demo with AffinityLive Sync and access 65 must ask questions for the vendor while watching AffinityLive Sync in action.

Is it the right software for you?

Accelo works properly in all businesses environments including small-sized businesses, medium-sized businesses, and large enterprises. Accelo can be used across various industries such as design and creative, construction, music, and insurance among others.

AffinityLive Sync's list of categories:

CRM
Help Desk
Online CRM
Time and Attendance
Professional Services Automation
Project Resource Management

AffinityLive Sync's list of features:

Data Import/Export
Basic Reports
Online Customer Support

AffinityLive Sync Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
AffinityLive
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
86/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.2/10
License pricing license pricing (if provided by the software vendor)
$39 per month
Functionality
9
Compare
Freshdesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
94/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$15 per user/month
Functionality
39
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
92/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Functionality
3
Review
FuseDesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
91/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6.4/10
License pricing license pricing (if provided by the software vendor)
$97 per user/month
Functionality
7
Desk-com
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
90/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.8/10
License pricing license pricing (if provided by the software vendor)
$25 per month
Functionality
35
Author
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Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.